【判断题】
【x】111、客户不具备民事行为能力,或因客户自身原因造成的,可以不合理投诉为由发起申诉
A. 对
B. 错
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答案
B
解析
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相关试题
【判断题】
【x】112、服务投诉是指供电企业在处理具体营业业务过程中存在工作超时限、疏忽、差错等引发的客户投诉
A. 对
B. 错
【判断题】
【x】113、投诉以客户表达强烈不满或明确提出投诉意愿作为派发唯一依据
A. 对
B. 错
【判断题】
投诉申诉涉及非供电企业业务、恶意投诉的,允许采用经省市公司专业部门签字盖章的申诉证明材料
A. 对
B. 错
【判断题】
【x】115、演练过程中发生的突发事件和不可控因素,参演人员应及时中止部分项目的演练
A. 对
B. 错
【判断题】
演练前必须做好协调沟通,确保演练过程中无人员伤亡、无财务损失、无设备故障的异常情况发生
A. 对
B. 错
【判断题】
【x】117、结合实际情况和自身条件,不定期举行营业厅应急演练,提高应急响应能力
A. 对
B. 错
【判断题】
演练的目的包括检验供电营业厅工作人员的组织协调能力
A. 对
B. 错
【判断题】
柜台业务办理人员及营业厅保安对营业厅其他客户进行有序的安抚指引
A. 对
B. 错
【判断题】
【x】122、发生意外事件主要指在营业厅内发生如打架、偷窃、损坏物品等属于治安类事件的情况
A. 对
B. 错
【判断题】
与客户交接物品时,供电企业工作人员应双手递送,不抛不丢,交接现金时唱收唱付
A. 对
B. 错
【判断题】
《国家电网公司供电客户服务提供标准》规定,客户是指已经与供电企业建立供用电关系的组织或个人
A. 对
B. 错
【判断题】
供电客户服务是在电力供应过程中,企业为满足客户获得和使用电力产品的各种相关需求的一系列活动的总称。简称“客户服务”
A. 对
B. 错
【判断题】
因计算机系统出现故障而影响业务办理时,若短时间内可以恢复,应请客户稍候并致歉;若需较长时间才能恢复,请客户明天再来办理
A. 对
B. 错
【判断题】
供用电合同的变更或者解除,应当依照有关法律,行政法规和《电力供应与使用条例》的规定办理
A. 对
B. 错
【判断题】
对申请新装、增容用电的居民客户,应核定用电容量,用电需求,确认供电电压、计量装置位置和接户线的路径、长度
A. 对
B. 错
【判断题】
对现场不具备供电条件的,可不在勘查意见中说明原因,只须向客户做好口头解释
A. 对
B. 错
【判断题】
供电营业规则》中规定:从破产用电客户分离出去的新户,必须在还清原破产用电客户电费和其他债务后,方可办理用电手续。否则,供电企业可按违约用电处理
A. 对
B. 错
【判断题】
实行营业厅“一证受理”,在收到客户用电主体资格证明并签署“承诺书”后,收资后正式受理用电申请
A. 对
B. 错
【判断题】
营业厅综合柜员,办理客户正常电费退费,应通过退费流程并提供相应资料,到财务部门申请费用进行退费,不得从当日现金收费中支出
A. 对
B. 错
【判断题】
《中华人民共和国电力法》规定:用户对供电质量有特殊要求的,供电企业应当根据其用电性质、用电容量和电网的可能,提供相应的电力
A. 对
B. 错
【判断题】
营业厅安保人员兼职流动消防员职责,熟悉消防设施的位置和使用方法,能对起火事故第一时间做出反应,能够及时疏散客户与工作人员,并利用现有消防设备进行灭火
A. 对
B. 错
【判断题】
业厅消防安全管理要求实行“每月一检查”制度,重点巡查消防设备完备情况以及监控死角、火灾多发区的消防安全情况
A. 对
B. 错
【判断题】
营业厅内填单区、客户等候区、公共雨伞租借区、自助柜台机区等区域内设施摆放位置合理,禁止大量物料堆叠
A. 对
B. 错
【填空题】
1、推行居民客户“免填单”服务,业务办理人员了解客户申请信息并录入营销业务应用系统,生成___,打印后交由客户签字确认。
【填空题】
2、暂停期满或每一日历年内累计暂停用电时间超过___的用户,不论是否申请恢复用电,供电企业须从期满之日起,恢复其原电价计费方式,并按合同约定的容量计收基本电费。
【填空题】
3、在用电地址、用电容量、用电类别、供电点等不变,仅电能计量装置安装位置变化的情况下,可办理___手续。
【填空题】
4、更名一般只针对___的名称的变更。
【填空题】
5、改类流程正式受理后,不需要换表在___个工作日内归档;需要换表的,在___个工作日内归档。
【填空题】
6、同城异地营业厅应在1个工作日内将收集的客户报装资料传递至属地营业厅,实现___。
【填空题】
7、实行勘查装表___作业。具备直接装表条件的,在勘查确定供电方案后当场装表接电。
【填空题】
8、竣工检验受理后___个工作日内,按照与用户预约的时间,组织开展竣工检验。根据国家、行业标准、规程和用户竣工报验资料,对受电工程涉网部分进行全面检验。
【填空题】
9、申请暂停用电,每次应不少于___天,每一日历年内暂停时间累计不超过六个月,次数不受限制。
【填空题】
10、在___、___、___、供电点等不变,仅电能计量装置安装位置变化的情况下,可办理移表手续。
【填空题】
11、暂拆和复装适用于___供电用户
【填空题】
12、用户申请暂拆时间最长不得超过___,超过暂拆规定时间要求复装接电者,按新装手续办理。
【填空题】
13、按照“___、___、___”的原则,由相关责任人员根据《国家电网公司电力客户档案管理规定》收集、整理和归档客户档案资料。
【填空题】
14、用户移表应提前___个工作日申请。
【填空题】
15、更名一般只针对___及___的名称的变更。
【填空题】
16、涉及电价优惠的用户,过户后需___。
【填空题】
17、低压销户受理时应询问用户申请意图,向用户提供___。
推荐试题
【多选题】
A vSphere Administrator observes that the Primary VM configured with Fault Tolerance is executing slowly. After further investigation, it is determined that the Secondary VM is on an overcommitted ESXi host. What two methods will correct the problem? (Choose two.)___
A. Use Storage vMotion to migrate the Secondary VM to another datastore.
B. Use vMotion to migrate the Secondary VM to a different ESXi host.
C. Configure a CPU limit on the Primary VM which will also apply to the Secondary VM.
D. Turn off and turn on FT in order to recreate the Secondary VM on a different datastore.
【多选题】
Which two features require the use of Host Profiles? (Choose two.)___
A. Host Customizations
B. shared storage
C. Auto
D. eploy
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
What three processes on the vCenter Server Appliance (VCSA) does“vmware-watchdog monitor? (Choose three.) ___
A. vmware-eam
B. vmcad
C. vmware-vpostgres
D. vpxd
E. vsan-health
【多选题】
Which two statements correctly describe VM-Host affinity rules? (Choose two.) ___
A. When there is more than one VM-Host affinity rule in a vSphere DRS cluster, the rules are applied equally.
B. After creating a VM-Host affinity rule, its ability to function in relation to other rules is predetermined.
C. When there is more than one VM-Host affinity rule in a vSphere
D. RS cluster, the rules will be ranked.
【多选题】
An administrator wants to enable proactive HA by moving virtual machines automatically if a hardware alert is triggered. What are the three required settings? (Choose three.)___
A. Set vSphere DRS Automation to Partially Automated.
B. Turn on Proactive HA.
C. Set the Proactive HA Automation Level to Manual.
D. Set the Proactive HA Automation Level to Automated.
E. Turn on vSphere HA and vSphere DRS.
【多选题】
If vCenter Server 5.5 installation has one or more services deployed remotely, which three services are relocated to vCenter Server 6.5 on upgrade? (Choose three.)___
A. vCenter Inventory Services
B. vSphere Authentication Proxy
C. vSphere Web Client
D. vSphere
E. SXi Dump Collector
【多选题】
What two debugging levels can a virtual machine be configured to? (Choose two.)___
A. Verbose
B. Debugging
C. Statistics
D. Trivia
【多选题】
What are three benefits of using a few large-capacity LUNs instead of many small-capacity LUNs? (Choose three.) ___
A. Better performance because there is less contention for a single volume.
B. More flexibility for resizing virtual disks.
C. Less wasted storage space.
D. More flexibility to create virtual machines without adding new LUNs.
E. Fewer VMFS datastores to manage.
【多选题】
Which two configurable options are available in Boot Options for a virtual machine? (Choose two.)___
A. Tools Upgrades
B. Encryption
C. Firmware
D. Force BIOS setup
【多选题】
Which three VMware-recommended best practices should an administrator follow before upgrading to vSphere 6.5? (Choose three.)___
A. Disconnect ESXi host from vCenter.
B. VMware Tools are installed in the virtual machine.
C. Ensure that the system hardware complies with ESXi requirements.
D. Back up the host.
E. Check the interoperability of any other software integrated with vSphere.
【多选题】
What are two requirements to enable EVC in vSphere DRS cluster? (Choose two.)___
A. CPUs must be from the same vendor.
B. EVC must use the lowest possible baseline supported by the hardware.
C. CPUs must be in the same family and of the same speed.
D. No VMs may be running in the cluster.
【多选题】
What three conditions could result in VMware Flash Read Cache being unable to claim a disk? (Choose three.)___
A. The disk is not listed in the VMware hardware compatibility guide.
B. The disk is not detected as an SSD.
C. The disk is not detected as local.
D. The disk is in use by VMFs.
【多选题】
Boot from SAN is supported on which three storage technologies? (Choose three.)___
A. VMware vSAN
B. FCoE
C. NFS 4.1
D. iSCSI
E. FC
【多选题】
Which two components are part of storage I/O multipathing on ESXi? (Choose two.)___
A. SATP
B. VASA
C. PSP
D. VAAI
【多选题】
Which two statements are true about Highly Available vSphere Auto Deploy infrastructure? (Choose two.)___
A. It helps prevent data loss.
B. It is a prerequisite for using vSphere Auto Deploy with stateful install.
C. It requires two or more Auto
D. eploy servers.
【多选题】
The virtual machine log rotation size can be changed for all VMs by which two interfaces? (Choose two.)___
A. PowerCLI
B. vSphere Web Client
C. ESXi host client
D. esxcli
【多选题】
Which two configuration options can exclude virtual disks from snapshot operations? (Choose two.)___
A. Use RDM in virtual mode for virtual disk.
B. Use virtual disks in Independent – Persistent mode.
C. Use a virtual disk larger than 2 TB in size.
D. Use RDM in physical mode for virtual disk.
【多选题】
Which two storage configurations on the source server are unsupported with VMware Converter? (Choose two.)___
A. Linux LVM
B. software RAID
C. GPT/MBR hybrid disks
D. Windows basic volumes
E. Windows dynamic volumes
【多选题】
Which two statements about vCenter HA are correct? (Choose two.)___
A. ESXi 5.5 or later is required.
B. vCenter HA network latency between nodes must be less than 50 ms.
C. NFS datastore is supported.
D. It must be deployed on a 3
E. SXi host cluster with DRS enabled.
【多选题】
An attempt to delete NFS datastore from a ESXi host returns the error: Sysinfo error on operation returned the following status:< Busy> Which two statements could explain this failure? (Choose two.)___
A. NFS datastore is a part of Storage DRS Cluster.
B. NFS.VolumeRemountFrequency value is set to 30.
C. Storage I/O Control is enabled on NFS datastore.
D. NFS datastore has running or registered virtual machines.
【多选题】
An administrator finds that the Microsoft Exchange virtual machines are exhibiting network latency. What two in-guest changes can help decrease latency? (Choose two.)___
A. LRO
B. TSO
C. SR-IOV
D. PVRDMA
【多选题】
Which two types of iSCSI adapters require VMkernel networking configuration? (Choose two.)___
A. dependent hardware
B. in-guest
C. software
D. independent hardware
【多选题】
Which two statements are true for NFS v4.1 firewall behavior? (Choose two.)___
A. It closes port 2049.
B. It sets allowed. All flag to TRUE.
C. It sets allowed. All flag to FALSE.
D. It opens port 2049.
【多选题】
A vSphere Administrator attempts to enable Fault Tolerance for a virtual machine but receives the following error: Secondary VM could not be powered on as there are no compatible hosts that can accommodate it. What two options could cause this error? (Choose two.)___
A. The other ESXi host(s) are in Maintenance Mode.
B. Hardware virtualization is not enabled on the other ESXi host(s).
C. The other ESXi host(s) are in Quarantine Mode.
D. Hardware MMU is enabled on the other
E. SXi host(s).
【多选题】
Storage capabilities be populated in what two ways? (Choose two.)___
A. The administrator can use tags to describe capabilities.
B. Default capabilities are provided by vCenter Server.
C. Datastores can advertise their capabilities through VAAI.
D. Datastores can advertise their capabilities through VASA.
【多选题】
In network troubleshooting it is important to know what upstream switch the ESXi host is connected to. Which two features does ESXi provide to help identify the upstream switch? (Choose two.)___
A. Promiscuous mode
B. DPM
C. LLDP
D. CDP
【多选题】
Virtual Volumes supports which three VMware features? (Choose three.)___
A. Instant Clones
B. Distributed Resource Scheduler
C. Linked Clones
D. vMotion
E. Storage Distributed Resource Scheduler
【多选题】
vSphere DRS helps to balance virtual machines with available resources in a vSphere cluster. What three types of resources can be taken into account for balancing? (Choose three.)___
A. CPU
B. physical NIC saturation of an ESXi host
C. virtual NIC saturation of a virtual machine
D. RAM
E. storage latency
【多选题】
Which three design requirements must be satisfied to enable RAID-6 objects in a VMware vSAN cluster? (Choose three.)___
A. vSAN Advanced license or higher
B. vSAN stretched cluster
C. at least six hosts contributing storage
D. deduplication and compression
E. all flash configuration
【多选题】
When using "Cluster resource percentage" for host failover capacity in vSphere HA Admission Control, the total resource requirements are calculated from which two values? (Choose two.)___
A. Total vCPUs assigned to each VM.
B. Average CPU usage on each VM over time.
C. Memory reservations on each VM.
D. Total memory assigned to each VM.
E. Average active memory on each VM over time.
F. CPU reservations on each VM.
【多选题】
Which are four attributes of the Active vCenter HA node? (Choose four)___
A. It uses the vCenter HA network to communicate with the Witness node.
B. It constantly replicates vPostgres data with the Witness node.
C. It uses a public IP address for the management interface.
D. It runs the active vCenter Server Appliance instance.
E. It uses the vCenter HA network for replication of data to the Passive node.
F. It provides a quorum to protect against split-brain situations.
【多选题】
Which are two vCenter Server two-factor authentication methods? (Choose two.)___
A. RSA SecurID
B. Smart Card
C. SAML
D. Symantec VIP
【多选题】
An administrator is creating VMkernel adapters on an ESXi 6.5 host and wants to create separate VMkernel adapters for every type of traffic in the default TCP/IP stack. Which three types of traffic can be explicitly enabled on a separate VMkernel adapter? (Choose three.)___
A. Virtual SAN traffic
B. NFS traffic
C. vMotion traffic
D. vSphere HA traffic
E. Fault Tolerance logging traffic
【多选题】
When migrating a Windows vCenter Server 6.0 to the vCenter Server Appliance 6.5, which two will be migrated by default? (Choose two.)___
A. Local Windows OS users and groups
B. Configuration
C. Custom ports
D. FQDN
E. Historical and Performance data
【多选题】
Which three types of Content Libraries exist within vSphere 6.5? (Choose three.)___
A. Remote Content Library
B. Published Content Library
C. Local Content Library
D. Shared Content Library
E. Subscribed Content Library
【多选题】
An administrator cannot enable multi-processor Fault Tolerance (SMP-FT) for a virtual machine. Which are two possible causes for this? (Choose two.)___
A. The virtual machine is running on a vSAN datastore.
B. The Fault Tolerance network is using a 10Gbit uplink.
C. The virtual machine has 6 vCPUs assigned.
D. The virtual machine has a 1TB VMDK attached.
E. The virtual machine has snapshots present.
【多选题】
Which two statements are true for Predictive DRS? (Choose two.)___
A. It balances resource utilization for virtual machines with unpredictable utilization patterns.
B. It integrates DRS with vRealize Operations Manager to balance workloads for virtual machines before resource utilization spikes occur.
C. It balances resource utilization based on a threshold's algorithm that runs each night.
D. It determines the best placement and balance of virtual machines based on a threshold's algorithm that runs each night in vCenter Server 6.5 Database.
【多选题】
Which two situations could cause a virtual machine to appear with (orphaned) appended to its name? (Choose two.)___
A. if a host failover is unsuccessful
B. if a virtual machine was removed from vCenter Server's inventory
C. if a virtual machine was deployed from template, and the template has been deleted
D. if a virtual machine is unregistered directly on the host
【多选题】
Which three requirements are needed to apply RAID 5 or RAID 6 erasure coding on a vSAN 6.2 or 6.5 object? (Choose three.)___
A. on Disk Format 3.0
B. Hybrid vSAN
C. All Flash vSAN
D. vSAN Advanced License
E. Stretched Cluster Configurations