【多选题】
下列关于导游员沿途导游的做法中，正确的有___。
A. 面带微笑站在车的前部、司机的右后侧
B. 对重要的内容要重复讲解或加以解释
C. 高速公路上要站稳抓牢进行导游讲解
D. 旅游者如果比较疲劳，导游员可少讲解，多让旅游者休息
E. 长距离行驶时，导游可以穿插进行一些游戏和娱乐内容
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相关试题
【多选题】
关于用餐时的导游服务，下列描述中正确的有___。
A. 地陪应介绍餐厅的设施、菜肴特色、酒水类别和洗手间的位置
B. 告知旅游者餐饮标准所含范围与自费项目
C. 巡视用餐不少于 3 次，随时解答旅游者在用餐中提出的问题
D. 让有特殊饮食习惯的旅游者单独用餐
E. 监督、检查餐厅是否按标准提供服务
【多选题】
一篇完整的地陪导游欢迎词包括的内容有___。
A. 代表所在旅行社、本人和司机热忱欢迎客人到本地观光游览
B. 介绍本人和司机的姓名及所属旅行社
C. 征求旅游者对接待工作的意见和建议
D. 预祝大家旅游愉快顺利
E. 表示自己为客人提供服务的诚挚愿望和希望得到合作的意愿
【多选题】
景区讲解员在旅游团游览前所作概况介绍的内容主要有___。
A. 景区的开设背景
B. 景区的规模和布局
C. 景区的一些规章和制度
D. 景区的游览价值和特色
E. 游览时的注意事项
【多选题】
从中国山水画与西方油画的比较，就能明显感觉到东方人与西方人的思维差异，西方人的思维方式一般是___。
A. 从抽象到具体
B. 从具体到抽象
C. 从远到近
D. 从近到远
E. 由小到大
【多选题】
导游员在接待高龄游客时，下列做法正确的是___。
A. 日程安排不要太紧，活动量不宜过大
B. 适当增加休息时间和上厕所的次数
C. 采用激将法激发游客的游兴
D. 重要事项要反复提醒
E. 晚间活动不要回酒店太晚
【多选题】
导游领队人员的一言一行都会给游客产生示范效应，导游领队人员在工作期间应做到：___
A. 以身作则、遵纪守法、恪守职责，体现良好的职业素养和职业道德，为旅游者树立榜样。
B. 言行规范、举止文明，为旅游者做出良好示范。
C. 导游领队人员应积极主动地营造轻松和谐的旅游氛围，引导旅游者友善共处、互帮互助、相互督促并适时地给予旅游者友善的提醒。
D. 导游领队人员对旅游者文明旅游的引导应诚恳、得体。
E. 注重仪容仪表、衣着得体，展现导游领队职业群体的良好形象。
【多选题】
旅游团对原定的风味餐提出退餐，要求自行安排到他处用餐。地陪最佳做法是___。
A. 劝其按约定的时间前往餐厅
B. 告知风味餐厅不允许退餐
C. 若旅游团执意退餐，则告知其要赔偿餐厅损失
D. 陪同旅游团到他处用餐
E. 地陪应协助旅游团安排在他处的用餐
【多选题】
如果游客要求增加游览项目，导游人员的正确操作应该是___。
A. 告诉游客增加游览项目需要增加费用，如果游客对费用没有意见就积极安排
B. 看时间是否允许，如果没问题要先请示接待社
C. 请接待社有关部门报价，将报价报给游客
D. 游客认可报价后，地陪应陪同前往，并将费用收取后按实际花销支付给司机
E. 将游客所交费用的收据交给游客
【多选题】
入境旅游团中一游客希望购买几件古玩，导游人员正确处理方法是___。
A. 告诉游客古玩商店价格较高，可考虑在地摊上选购物美价廉的仿古艺术品
B. 如游客从私人手上购买古玩，应提醒游客鉴别真伪
C. 首先要带游客去正规的古玩商店
D. 提醒游客保存好发票
E. 提醒游客保留古玩上的火漆印
【多选题】
游客请导游人员代为购买某商品并快递时，导游人员应___。
A. 尽最大所能帮助游客
B. 一般应婉拒
C. 请示旅行社领导，看是否接受委托
D. 如旅行社同意，则收取足够的钱款
E. 快递后给对方预留的手机号留言，以示所委托之事已办妥
【多选题】
导游人员的坐姿要给游客一种温文尔雅的感觉，其基本要领包括___。
A. 上体自然挺直
B. 双腿自然弯曲
C. 臀部坐在椅子前端
D. 男性导游人员可张开双腿，以显示自信、豁达
E. 女性导游人员一般双膝并拢，以显示庄重、矜持
【多选题】
旅游团游览时，导游领队应___
A. 导游领队应提醒旅游者遵守游览场所规则，依序文明游览。
B. 观赏人文景观时，导游领队应提示旅游者爱护公物、保护文物，不攀登骑跨或胡写乱画。
C. 在参观博物馆、教堂等室内场所时，导游领队应提示旅游者保持安静，根据场馆要求规范使用摄影摄像设备，不随意触摸展品。
D. 导游领队宜将文明旅游的内容重点讲解，进行提醒和告知。
E. 游览区域对旅游者着装有要求的(如教堂、寺庙、博物馆、皇宫等) ，导游领队应提前向旅游者说明，提醒准备。
【多选题】
下列关于造成游客人身和财物损失的情况中，旅行社不承担赔偿责任的是___。
A. 由于导游员个人过错导致的游客人身伤亡和财物损失失
B. 旅游者没有参加约定的旅游活动而自行活动时，发生的人身、财物损害
C. 旅游者自行终止旅行社安排的旅游行程后，发生的人身、财物损害
D. 旅行社及其工作人员没有对游客尽到应尽的照顾义务的
E. 旅游者由于自身疾病引起的各种损失或损害
【多选题】
美国来华旅游团成员史密斯先生突然找到全陪，表示他留在美国的太太遭遇车祸，需要他及时回国。全陪下列做法正确的是___。
A. 配合领队做说服工作，劝其继续随团旅游
B. 与游客协商未享受的旅游活动费用退还问题
C. 立即向旅行社通报
D. 协助订购返程机票，联系用车
E. 协助办理签证分离手续
【多选题】
导游在接待亲子旅游团时，对儿童的正确做法应是___。
A. 不讨好儿童而给其买食物、玩具
B. 不在旅游活动中突出儿童，而冷落其他游客
C. 家长同意后，可单独带儿童外出活动
D. 儿童生病，应及时建议家长请医生诊治
E. 不能提供药品给儿童服用
【多选题】
因导游自身原因造成旅游团漏接后，导游应采取的补救措施有___。
A. 尽量满足游客的要求
B. 给游客一定的物质补偿
C. 提供更优质的讲解服务
D. 诚恳赔礼道歉，求得游客谅解
E. 必要时请接待社领导出面赔礼道歉
【多选题】
地陪导游到机场迎接入境旅游团时，如发现该团人数减少了，其正确做法有___。
A. 察看旅游团入境时是否办理了未到游客的签证注销手续，没有办理请领队马上办理
B. 立即通知接待社有关人员变更该团住房、用餐和交通票的数量
C. 提醒接待社有关人员通知各地接社该旅游团人数变更的情况
D. 应及时报告接待社，在接待社征得组团社同意后才能迎接旅游团
E. 联系组团社，查明缺少原因
【多选题】
韩国旅游者在华丢失护照和签证后，导游应协助其___。
A. 持“护照报失证明”到其驻华使领馆申办新护照
B. 持新护照到当地公安机关申办签证
C. 持旅行社证明到当地公安机关办理“护照报失证明”
D. 到当地接待社开具遗失证明
E. 向韩国驻华使领馆挂失
【多选题】
游客的行李在来华航空途中丢失，导游员应该___。
A. 带失主到机场失物登记处办理行李丢失和认领手续
B. 一时找不回行李，要协助失主购置必要的生活用品
C. 向旅行社报告，请领导派人协助寻找
D. 如行李确已丢失，可让失主向相关航空公司索赔
E. 如行李无法找回，可让失主向机场索赔
【多选题】
游客发生重症中暑，导游员正确的处理方法有___。
A. 迅速将患者抬到通风、阴凉、干爽的地方
B. 面部发红的病人可将头部稍垫高，对面部发白者头部略放低，使其周身血液流通
C. 最好在患者头部捂上一块冷毛巾，可用冰水，冷水进行全身擦浴
D. 患者若已失去知觉时，可让其嗅一些有刺激气味的东西或掐人中，刺激其苏醒
E. 重症中暑患者应不要轻易移动和抢救
【多选题】
出境游客丢失中国护照和签证后，正确的处理措施是___。
A. 导游员帮助失者去当地接待社开具遗失证明
B. 持地接社遗失证明尽快到就近警察机构报案，取得警察机构开具的报案证明
C. 携带护照、证明和签证影印件等必备材料到所在国移民局办理签证
D. 回国后携带有关证件申请补办新护照
E. 持当地警察机构的报案证明和有关材料到我国驻该国使、领馆领取新护照
【多选题】
旅游团中的一位游客向导游员反映放在房间的一架高级相机不见了，导游员的正确处理方法是___。
A. 帮助其回忆确切的遗失地点
B. 报告饭店保安部门，请求协查
C. 立即报告组团社
D. 确认被盗后应向当地公安部门和保险公司报案
E. 接待社出具遗失证明
【多选题】
导游在带团中遭遇泥石流，应采取的紧急措施有___。
A. 跑在泥石流前面
B. 永远向人多的地方跑
C. 躲进旁边建筑物
D. 跑得越快越好
E. 带领旅游团向山坡上坚固的高处跑
【多选题】
在室内遇到地震发生时，导游应指导游客___。
A. 不要逃出后又返回房中取财物
B. 迅速进电梯，撤至室外
C. 不在楼道躲避
D. 应就地躲避，躲在桌、床等结实的家具下
E. 尽量躲在窄小的空间内，如卫生间、厨房或内墙角
【多选题】
导游人员较强的独立工作能力包括___
A. 独立执行政策和进行宣传讲解的能力
B. 较强的组织协调能力；
C. 善于和各种人打交道的能力
D. 独立分析、解决问题的能力；
E. 处理事故的能力
【多选题】
前来中国的外国旅游者，可向___申请办理签证。
A. 中国驻外领事机关
B. 入出境口岸的中国公安机关
C. 外交部授权的驻外签证
D. 外交代表机关
E. 公安部授权的口岸签证机关
【多选题】
下列物品中，旅游者在出境时需向海关申报的是___。
A. 一台价值 8900 元的单反相机
B. 一部价值 5700 元的苹果手机
C. 5000 欧元现金
D. 鲜肉月饼、香蕉、火腿肠
E. 重量为 60 克的金首饰一件
【多选题】
出入境时无须向海关申报，可从“绿色通道”通关的人员有___。
A. 持公务签证的人员
B. 持外交签证的人员
C. 持礼遇签证的人员
D. 持普通签证的人员
E. 携带无须向海关申报物品的普通游客
推荐试题
【单选题】
Which type of attack does a proxy firewall protect against ？___
A. cross-site scripting attack
B. worm traffic
C. port scanning
D. DDoS attacks
【单选题】
When an administrator initiates a device wipe command from the ISE， what is the immediate effect？___
A. It requests the administrator to choose between erasing all device data or only managed corporate data.
B. It requests the administrator to enter the device pin or password before proceeding with the operation
C. It notifies the device user and proceeds with the erase operation
D. It immediately erases all data on the device
【单选题】
What is a valid implicit permit rule for traffic that is traversing the ASa firewall？___
A. ARPs in both directions are permitted in transparent mode only
B. Unicast IPv4 traffic from a higher security interface to a lower security interface is permittee in routed mode only.
C. Unicast IPv6 traffic from a higher security interface to a lower security interface is permitted in transparent mode only.
D. Only BPDUs from a higher security interface to a lower secur ity interface are permitted in transparent mode.
E. Only BPDUs from a higher security interface to a lower secur ity interface are permitted in routed mode
【单选题】
A specific URL has been identified as containing malware. What action can you take to block users from accidentally visiting the URl and becoming infected with malware ？___
A. Enable URL filtering on the perimeter router and add the URls you want to block to the router's local URL list
B. Enable URL filtering on the perimeter firewall and add the URls you want to allow to the router's local URL list.
C. Enable URL filtering on the perimeter router and add the URls you want to allow to the firewall's local URL list
D. Create a blacklist that contains the URl you want to block and activate the blacklist on the perimeter rout
E. Create a whitelist that contains the URLs you want to allow and activate the whitelist on the perimeter router.
【单选题】
How does PEAP protect the EAP exchange ？___
A. It encrypts the exchange using the server certificate
B. It encrypts the exchange using the client certificate
C. It validates the server-supplied certificate,and then encrypts the exchange using the client certificate
D. It validates the client-supplied certificate,and then encrypts the excha nge using the server certificate
【单选题】
Which feature of the Cisco Email Security Appliance can mitigate the impact of snowshoe spam and sophisticated phishing attacks？___
A. contextual analysis
B. holistic understanding of threats
C. graymail management and filtering
D. signature-based IPS
【单选题】
Refer to the exhibit【nat (inside,outside)dunamic interface】 Which translation technique does this configuration result in？___
A. DynamIc PAT
B. Dynamic NAT
C. Twice NAT
D. Static NAT
【单选题】
While trouble shooting site-to-site VPN， you issued the show crypto isakmp sa command. What does the given output show？___
A. IKE Phase 1 main mode was created on 10.1.1.5， but it failed to negotiate with 10.10 10.2
B. IKE Phase 1 main mode has successfully negotiated between 10.1.1.5 and 10.10..
C. IKE Phase 1 aggressive mode was created on 10.1.1.5， but it failed to negotiate with
【单选题】
Refer to the exhibit All ports on switch 1 have a primary vLan of 300 Which devices can host 1 reach？___
A. host 2
B. server
C. host 4
D. other devices within VLAN303
【单选题】
Which option is the cloud-based security service from Cisco the provides URL filtering， web browsing content security， and roaming user protection？___
A. Cloud Web service
B. Cloud Advanced Malware Protection
C. Cloud We b Security
D. Cloud Web Protection
【单选题】
How can you detect a false negative on an IPS？___
A. View the alert on the ips
B. Review the ips log
C. Review the is console
D. Use a third- party system to perform penetration testing.
E. Use a third- party to audit the next generation firewall rules
【单选题】
If a switch port goes directly into a blocked state only when a superior BPDU is received， what mechanism must be in use？___
A. STP BPDU guard
B. Loop guard
C. EtherChannel guard
D. STP Root guard
【单选题】
what improvement does EAP-FASTv2 provide over EAP-FAST？ ___
A. It allows multiple credentials to be passed in a single EAP exchange.
B. It supports more secure encryption protocols
C. It allows faster authentication by using fewer packets.
D. It addresses security vulnerabilities found in the original protocol
【单选题】
When users login to the Client less Ssl Vpn using https://209.165.201.2/test ,which group policy will be applied？___
A. test
B. clientless
C. sales
D. DfitGrp Policy
E. Default RAGroup
F. Default WEB VPN
G. roup
【单选题】
Which user authentication method is used when users login to the Clientless SSLVPN portal using https://209.165.201.2/test？___
A. AAA with LOCAL database
B. AAA with RADIUS server
C. Certificate
D. :Both Certificate and aaa with LoCAL database
E. Both Certificate and AAA with RADIUS server
【单选题】
What' s the technology that you can use to prevent non malicious program to runin the computer that is disconnected from the network？___
A. Firewall
B. Sofware Antivirus
C. Network IPS
D. Host IPS
【单选题】
Which statement about the communication between interfaces on the same security level is true？___
A. Interfaces on the same security level require additional configuration to permit interinterface communication
B. Configuring interfaces on the same security level can cause asymmetric routing
C. All traffic is allowed by default between interfaces on the same security level
D. You can configure only one interface on a n individual security level
【单选题】
Which product can be used to provide application layer protection for tcp port 25 traffic？___
A. ESA
B. CWS
C. WSA
D. ASA
【单选题】
which iPS mode is less secure than other options but allows optimal network through put ?___
A. inline mode
B. inline-bypass mode
C. transparent mode
D. Promiscuous mode
【单选题】
Which feature of the Cisco Email security Appliance can mitigate the impact of snowshoe spam and sophisticated phishing attack？___
A. reputation based filtering
B. signature based IPS
C. contextual analysis
D. graymail management and filtering
【单选题】
Which type of social-engineering attack uses normal tele phone service as the attack vector？___
A. smishing
B. dialing
C. phishing
D. vishing
【单选题】
Which quantifiable item should you consider when you organization adopts new technologies？___
A. exploits
B. vulnerability
C. threat
D. Risk
【单选题】
Referencing the ClA model， in which scenario is a hash- only function most appropriate ？___
A. securing data at rest
B. securing real-time traffic
C. securing data in files
D. securing wireless transmissions
【单选题】
Which ports must be open between a aaa server and a microsoft server to permit Active Directory authentications？___
A. 445 and 389
B. 888 and 3389
C. 636 and 4445
D. 363 and 983
【单选题】
Refer to the exhibit for which reason is the tunnel unable to pass traffic___
A. the tunnel is failing to receive traffic from the remote peer
B. the local peer is unable to encrypt the traffic
C. the ip address of the remote peer is incorrect
D. UDP port 500 is blocked
【单选题】
Which type of attack can exploit design flaws in the implementation of an application without___
A. DHCP starvation attacks
B. low-rate dos attacks
C. application DDos flood attacks
D. application DDoS flood attacks
E. volume-based DDoS attacks
【单选题】
How can you protect CDP from reconnaissance attacks？___
A. Enable dynamic ARP inspection on all untrusted ports.
B. Enable dot1x on all ports that are connected to other switches.
C.
D. isable CDP on ports connected to endpoints.
【单选题】
Which type of attack can exploit design flaws in the implementation of an application without ？___
A. DHCP starvation attacks
B. low-rate dos attacks
C. application DDos flood attacks
D. application DDoS flood attacks
E. volume-based DDoS attacks
【单选题】
Which option is a key security compone nt of and MDM deployment ？___
A. using network-specific installer packages
B. using an application tunnel by default
C. using self-signed certificates to validate the server
D. using MS-CHAPv2 as the primary
E. AP method
【单选题】
Which Firepower Management Center feature detects and block exploits and hack attempts？___
A. Content blocker
B. file control
C. intrusion prevention
D. advanced malware protection
【单选题】
hich description of the nonsecret numbers that are used to start a Diffie- Hellman exchange is ture？___
A. They are preconfigured prime integers.
B. They are large pseudorandom numbers.
C. They are very small numbers chosen from a table of known valuses
D. They are numeric values extracted from ha shed system hostnames
【多选题】
Which two characteristics of an application layer firewall are true？___
A. provides stateful firewal functionality
B. has low processor usage
C. provides protection for multiple applications
D. provides rever se proxy services
E. is immune to URL manipulation
【多选题】
Which two devices are components of the BYOD architectural framework？___
A. Nexus 7010 switch
B. Cisco 3945 Router
C. Identify Services Engine
D. Wireless Access oints
E. Prime Infrastructure
【多选题】
Which two actions can a zone based firewall take when looking at traffic？ ___
A. forward
B. inspect
C. drop
D. broadcast
E. filter
【多选题】
n which two situations should you use in-band management？___
A. when management applications need concurrent access to the device
B. when you require administrator access from multiple locations
C. when a network device fails to forward packets
D. when you require ROMMON access
E. when the control plane fails to respond
【多选题】
What are two ways to prevent eavesdropping when you perform device management tasks？___
A. Use an SSH connection.
B. Use SNMPv3
C. Use out-of-band management
D. Use SNMP
E. Use in-band management
【多选题】
Which two features are commonly used CoPP and CPPr to protect the control plane？ ___
A. QoS
B. traffic classification
C. access lists
D. policy maps
E. class maps
F. Cisco Express Forwarding
【多选题】
Which four tunne ling prot ocols are enabled in the Dfit GrpPolicy group policy ？___
A. Clientless SSL VPN
B. SSL VPN Client
C. PPTP
D. L2TP/IPsec
E. IPsec IKEv1
F. IPsec IKEv2
【多选题】
Which two statements regarding the aSA VPN configurations are correct？___
A. The asa has a certificate issued by an external certificate authority associated to the ASDM TrustPoint1
B. The Default WEBVPNGroup Connection Profile is using the aaa with RADIUS server method
C. The Inside-srvbook mark references the https://192.168.1.2url
D. Only Clientless SSL VPN access is allowed with the Sales group policy
E. Any Connect， IPSec IKEv1， and IPSec IKEv2 VPN access is enabled on the outside interface
F. The Inside -SRV bookmark has not been applied to the Sales group policy
