【多选题】
因旅游团抵达时间延误，造成旅游时间缩短。导游人员应___。
A. 及时向接待社报告
B. 立即调整活动日程
C. 通知下一站接待社
D. 办理退房(车、餐)等相关事宜
E. 落实该团交通、住宿、游览等事宜
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相关试题
【多选题】
因大雪封山导致旅游团被迫改变部分旅游计划，导游人员应采取的措施是___
A. 向游客讲清楚，求得谅解
B. 提出替代方案，与游客协商
C. 按有关规定给游客相应的补偿
D. 报告组团社，并通知下一站接待社
E. 以精彩的讲解、热情的服务激起游客的游兴
【多选题】
下列对旅行社性质的叙述中，正确的是___
A. 旅行社是自主经营、自负盈亏的经济组织
B. 旅行社是服务性企业
C. 旅行社是资本密集型企业
D. 旅行社通过向游客提供服务获取利润
E. 绝大部分旅行社仍是中介服务机构
【多选题】
旅行社产品设计是指根据旅游市场的需求，结合本旅行社的业务特点，将___组合起来，设计出消费者喜爱的旅游产品
A. 旅游目的地的旅游资源
B. 各种服务
C. 资金
D. 人力
E. 信息
【多选题】
游可发生中风，导游的正确处理方式有___
A. ，立即大声唤醒昏迷者，背送至医院
B. 可用冰袋、冰水或冷毛巾冷敷患者头部 也可用雪糕(冰棍、冰棒)替代
C. 不要给患者进食和水，以免食物和水误人气官起至”和肺
D. 应取出患者的假牙,及时清患者口中的呕吐物，以防患将其吸人肺中
E. 若患者意识丧,可将患者罢放成侧卧位。稍稍后仰，以保呼吸道通畅
【多选题】
游客被黄蜂蜇伤，导游员确的处理方法是___
A. 帮助伤者轻挑出蜂刺
B. 千万不能压伤口以免毒液扩散
C. 可以用醋清洗伤口
D. 可以用、性肥皂青洗伤口
E. 情况严重应及时送往医院
【多选题】
景区讲解员在导游讲解中要运用好的技巧主要有___
A. 要根据旅游者的不同情况在讲解内容上注意繁简适度
B. 要根据景区主要景观的分布做好旅游路线安排
C. 导游讲解中要使用准确易懂的语言，吐字清晰
D. 在景区行程安排上要在规定的时间内使讲解与引导游览相结合
E. 要使用文明语言耐心回答游客提出的各种问题
【多选题】
导游员到机场迎接到应接的个体散客旅游者后要做好的工作有___
A. 介绍所代表的旅行社和自己的姓名，对其表示欢迎
B. 询问旅游者在机场是否还有需要办理的事情
C. 询问旅游者托运的行李件数，并进行清点
D. 帮助旅游者提取行李并引导其上车
E. 介绍旅行社的业务和下榻饭店的情况
【多选题】
比喻就是用类似的事物来打比方的一种修辞手法，它包括___
A. 激发丰富想象的比喻
B. 使语言晦涩难懂的比喻
C. 使自然景物形象化的比喻
D. 使抽象事物形象化的比喻
E. 使人物形象更加鲜明的比喻
【多选题】
导游人员处理空接事故的措施包括___ 。
A. 向游客赔礼道歉
B. 立即与本社有关部门联系
C. 如推迟时间不长， 可留在原地等候
D. 如推迟时间较长， 重新落实接团事宜
E. 向旅行社领导报告
【多选题】
预防错接事故， 导游人员应做到___
A. 提前到达接站地点
B. 接团时认真核实
C. 提供更加热情周到的服务
D. 提高警惕， 防止 其他人员非法接走旅行团
E. 多与接待社联系肉通
【多选题】
误机事故即将发生时， 导游上 贝采取的应急措施包括___
A. 与机场联系， 请求等
B. 立即组织游客尽快赶赴机场
C. 向旅行社汇报误机情见
D. 安排好灌可糊间的相关事宜
E. 改乘其他交通工具
【多选题】
下列有关航空交通知识的表达中,正确的是___。
A. 未满2周岁儿童按全价票的10%购票
B. 乘坐飞机随身携带行李重量不得超过10千克
C. 无论是手提或托运的行李中,都禁止夹带打火机
D. 在飞机起飞前2小时之内退票,需支付原票款20%的退票手续费
E. 航空公司赔偿行李按照每千克200元的标准
【多选题】
下列关于购买火车票的说法中,正确的是___
A. 在铁路售票窗口购买实名制车票时,儿童票也实行实名制
B. 游客须凭本人有效身份证件或复印件购买车票
C. 一张有效身份证件只能购买2张实名制车票
D. 游客可在各地购买带有席位号的异地票
E. 游客可在各地购买带有席位号的联程票
【多选题】
下列关于信用卡用途的说法中,正确的有___
A. 信用卡实际上是一种一次性付款的消费者信贷
B. 信用卡由银行和其他专门机构发行
C. 信用卡客户可以在指定地点按照给予的消费信用额度支取现金
D. 信用卡客户可以在指定地点按照给予的消费信用额度购买货物
E. 信用卡客户可以在任何地点按照给予的消费信用额度支付劳务费用
【多选题】
下列关于造成游客人身和财物损失的情况中,旅行社不承担赔偿责任的是___
A. 由于导游员个人过错导致的游客人身伤亡和财物损失
B. 旅游者没有参加约定的旅游活动而自行活动时,发生的人身、财物损害
C. 旅游者自行终止旅行社安排的旅游行程后,发生的人身、财物损害
D. 旅行社及其工作人员没有对游客尽到应尽的照顾义务的
E. 旅游者由于自身疾病引起的各种损失或损害
【多选题】
旅游者发生意外事故后，在旅游保险报案与索赔时应注意的问题有___。
A. 及时向投保的保险公司报案
B. 旅游者发生意外事故后，首先是索赔事项
C. 提醒帮助当事人收集包括医院诊断证明、化验单据意外事故证明等证据
D. 旅游者因意外住院后，如需要转回本地医院继续治疗，可以不用征得保险公司的同意
E. 旅游者需要转回本地医院继续治疗，可以要求救治医院出具书面转院报告
【多选题】
游客发生重症中暑，导游员正确的处理方法有___
A. 迅速将患者抬到通风、阴凉、干爽的地方
B. 面部发红的病人可将头部稍垫高，对面部发白者头部略放低，使其周身血液流通
C. 最好在患者头部捂上一块冷毛巾，可用冰水、冷水进行全身擦浴
D. 患者若已失去知觉时，可让其嗅一些有刺激气味的东西或掐人中，刺激其苏醒E.重症中暑患者应不要轻易移动和抢救
【多选题】
患有高血压的中老年人发病的先兆症状有___
A. 突发头痛加重或由间断性变成持续性
B. 突发一侧肢体或头面、舌部短暂性发麻
C. 突发头晕或原有头晕明显加重
D. 突发口唇指甲紫绀
E. 突发舌头发硬、咬字不准、吐字不清
【多选题】
游客发生骨折，导游员正确的处理方法有___。
A. 立即判断骨折情况
B. 若有伤口应及时包扎
C. 若大量出血，快速用窄布带缠绕紧固伤口止血
D. 上夹板，尽可能保持伤肢固定位置
E. 正确搬运游客到医院
推荐试题
【单选题】
Tom is a book lover. ______ likes reading very much.
A. He B. She C. You D. It
A. A
B. B
C. C
D. D
【单选题】
—May I listen to the music here, Mr. White?
—Sorry, you’d better it like that．
A. not to do B. not do to
C. dont do D. not do
A. A
B. B
C. C
D. D
【单选题】
3.—Did you have a good time at Lauras birthday party?
— Yes, indeed. Its several years ________ I enjoyed myself so much.
A. when B. before C. since D. that
A. A
B. B
C. C
D. D
【单选题】
4. —___________ is the Summer Palace from here?
About three kilometers away. You can take the No. 35 bus.
A. How long B. How far C. How often D. How much
A. A
B. B
C. C
D. D
【单选题】
5. I was looking for a birthday gift for my mother, but I couldnt find ______ suitable.
A. anything B. something C. nothing D. everything
A. A
B. B
C. C
D. D
【单选题】
6. A friend of my ____ and I are going to visit_______ next week．
A. father; Browns B. father's; Browns
C. father; the Browns D. father's; the Browns
A. A
B. B
C. C
D. D
【单选题】
7. She ______ very hard since she came to our school.
A. studies B. has studied C. is studying D. studied
A. A
B. B
C. C
D. D
【单选题】
8. — Who will send you to the new school, your mom or your dad?
— _______. Ill go there by myself.
A. Both B. Either C. Neither D. None
A. A
B. B
C. C
D. D
【单选题】
9.—Well do what we can ____English well this term．
—It’s high time for you to work hard．
A. study B．to study C. be studied D. be studying
A. A
B. B
C. C
D. D
【单选题】
10. —I’m going to Flower Bookstore. Could you tell me ______?
— Sorry, I don’t know. I’m new here.
A. where it is B. where was it C. where is it D. where it was
A. A
B. B
C. C
D. D
【单选题】
11. How do you like the dishes, Eric?
— Fantastic! Nothing tastes ________.
A. nice B. better C. terrible D. worse
A. A
B. B
C. C
D. D
【单选题】
12. ______ Lin Feng has to work late, she always wears a smile on her face.
A. Because B. If C. Until D. Though
A. A
B. B
C. C
D. D
【单选题】
13.You can save money _______ you buy cheaper things.
A. before B. unless C. if D. until
A. A
B. B
C. C
D. D
【单选题】
14. We will have a _________ holiday after the exam．
A. two-month B. two month’s C. two month D. two-months
A. A
B. B
C. C
D. D
【单选题】
15. —We will build an underground in Xuzhou before 2015．
— Wow, _______! Will it pass our place?
A. what an excited news B. how excited the news is
C. what exciting news D. how exciting
A. A
B. B
C. C
D. D
【单选题】
16. — Emily, here’s a dictionary．I hope it will help you in some way．
— Thank you．It’s ________ what I need．
A. almost B. still C. only D. just
A. A
B. B
C. C
D. D
【单选题】
17. —Oh．I’m hungry．Mum, can I have the hamburger on the plate?
—No．It tastes ．
A. terribly B. terrible C. good D. well
A. A
B. B
C. C
D. D
【单选题】
18. —We can invite our teachers to the farewell party next Saturday.
—Yes, ______? I’ll call them at once.
A. what for B. what C. why not D. why
A. A
B. B
C. C
D. D
【单选题】
19.You can ________ ask the old man to move away to any other place because he has lived ________ here for at least sixty years．
A. hardly; alone B. hard; alone
C. hardly; lonely D. hardly; lonely
A. A
B. B
C. C
D. D
【单选题】
20.—I’m going back to see my grandparents this weekend．
—________．
A. It’s very nice of you B. You’d better hurry
C. Say goodbye to them D. Give my best wishes to them
A. A
B. B
C. C
D. D
【单选题】
21.—Why not take ____ umbrella with the sign “Made in China”? It is useful.
—What _______ good advice it is!
A. an; a B. a; a C. an; \ D. \; a
A. A
B. B
C. C
D. D
【单选题】
22. —Do you know the boy________ is sitting next to Peter?
— Yes. He is Peter’s friend. They are celebrating his ________ birthday.
A. who; ninth B. that; ninth C. /; ninth D. which; ninth
A. A
B. B
C. C
D. D
【单选题】
23. It was dark, ______ I couldnt see what was happening.
A. or B. though C. but D. so
A. A
B. B
C. C
D. D
【单选题】
24.—You can use MSN to talk with Vivien on the Internet.
—I know. But can you tell me ________?
A. what I can use it B. when I can use it
C. why can I use it D. how can I use it
A. A
B. B
C. C
D. D
【单选题】
25. _______ are you going to the School Uniform Exhibition, Amy ?
To learn about different styles of school uniform.
A. What B. Where C. Which D. Why
A. A
B. B
C. C
D. D
【单选题】
( ) 26. Where does the writer of "The little Prince" come from?
A．England． B．France． C．America． D．China．
A. A
B. B
C. C
D. D
【单选题】
( ) 27. What does the prince do after the fox tells him a secret?
A．He cares more about a flower and a sheep．
B．He meets many more strange adults on other planets．
C．He realizes his love for the rose and he goes back to his planet．
D．He discovers interesting things such as a snake, other roses and a fox
A. A
B. B
C. C
D. D
【单选题】
( ) 28. What does "The little Prince" mainly talk about? It' s about _________．
A．the adult world B．the planet B -612
C．a rose and a fox D．the adventure of a young prince
A. A
B. B
C. C
D. D
【单选题】
( ) 29. What is the writer's main purpose（目的）in writing this passage？
A．To tell the readers his life story．
B．To tell people what kind of person his father was．
C．To tell the readers what present he got from his father．
D． To let people know how poor he was．
A. A
B. B
C. C
D. D
【单选题】
( ) 30. Why did the father not ask his son not to do this and do that？
A．Because he felt quite confident of his son．
B．Because he was born from a poor family．
C．Because he was a man of few words．
D．Because he didn't want to be much too strict with his son．
A. A
B. B
C. C
D. D
【单选题】
( ) 31. What would someone learn from this passage？
A．How to live by oneself． B．How to stand on one's own feet．
C．What a good father should do． D．What the self-important is like．
A. A
B. B
C. C
D. D
【单选题】
( ) 32. What may be the proper Chinese for the underlined part in the passage？
A．闲暇时光 B．学费 C．精神空虚 D．经济不足
A. A
B. B
C. C
D. D
【单选题】
( ) 33. Why did Natalie Smith pay for the six cars behind her?
A. She had seven tickets.
B. She hoped to please others.
C. She knew the car drivers well.
D. She wanted to show kindness.
A. A
B. B
C. C
D. D
【单选题】
( ) 34. Judy Foreman copied down the phrase because she ___ .
A. thought it was beautifully written
B. wanted to know what it really meant
C. decided to write it on a warehouse wall
D. wanted her husband to put it up in the classroom
A. A
B. B
C. C
D. D
【单选题】
( ) 35. Who came up with the phrase according to the passage?
A. Judy Foreman. B. Natalie Smith. C. Anne Herbert D. Alice Johnson.
A. A
B. B
C. C
D. S
【单选题】
( ) 36. What can we infer from the last paragraph?
A. People should practice random kindness to those in need.
B. People who receive kindness are likely to offer it to others.
C. People should practice random kindness to strangers they meet.
D. People who receive kindness are likely to pay it back to the giver.
A. A
B. B
C. C
D. D
【单选题】
( ) 37.The greatest river for navigation is ___________.
A. the Nile B. the Amazon C. the Mekong D. the Mississippi
A. A
B. B
C. C
D. D
【单选题】
( ) 38. From a dam, people can use the water for ___________.
A. keeping the rivers clean B. only making electricity
C. irrigation and making electricity D. washing clothes
A. A
B. B
C. C
D. D
【单选题】
( ) 39. The water in the river is polluted because of _____________.
A. people's drinking water too much B. people's swimming in the river too much
C. chemicals and other materials D. people's building a dam across a river
A. A
B. B
C. C
D. D
【单选题】
( ) 40. The best title of the passage is ___________.
A. Rivers in Cities B. The importance of Rivers
C. Transportation D. Natural Resources
A. A
B. B
C. C
D. D
