【单选题】
下面哪一项不是客运值班员工作职责?
A. 严格执行各项票务规章制度,填写相关票务台账,确保账实相符及票款安全。
B. 按规定做好领款补币、领票加票、钱箱清点、票箱清点等工作。
C. 负责对站厅、通道、出入口和扶梯等重要部位按规定进行安全巡视工作,发现异常情况及时上报。
D. 负责本班客服中心的卫生清洁。
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答案
D
解析
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相关试题
【单选题】
车票补充数量应小于设备票箱容量的___。
A. 1/2
B. 1
C. 2/3
D. 3/4
【单选题】
乘客进站后未赶上尾班车,车站工作人员需填写___发放赠票给乘客。
A. 《BOM非即时退款申请单》
B. 《BOM行政处理台账》
C. 《乘客票务事务处理单》
D. 《BOM班次结算台账》
【单选题】
当轨道交通列车出现运营延误或故障,导致列车延误达到(或预计达到)___分钟及以上或列车故障需要清客时,可设置列车故障模式。
A. 10
B. 15
C. 30
D. 5
【单选题】
乘车时间免检模式不检查车票的___。
A. 上次的进站时间
B. 车票的票值
C. 进出站码
D. 日期
【单选题】
由行车值班员通过SEMS,在末班车进站前___分钟,手动关闭进站闸机;乘客全部出站后,手动关闭出站闸机。
A. 5
B. 10
C. 3
D. 2
【单选题】
以下哪项不属于“四不放过”原则?
A. 事故原因没查清不放过
B. 责任人员没处理不放过
C. 整改措施没落实不放过
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【单选题】
下列关于灭火器的使用,正确的是:
A. 泡沫灭火器一般能扑救A、B、C类火灾,当电器发生火灾,电源被切断后,也可使用泡沫灭火器进行扑救。
B. 可燃金属火灾则可使用扑救D类的二氧化碳灭火剂进行扑救。
C. 二氧化碳灭火器主要用于扑救贵重设备、仪器仪表、易燃金属及油类的初起火灾。
D. 一般灭火器都标有灭火类型和灭火等级的标牌,使用者一看就能立即识别该灭火器适用于扑救哪一类火灾。
【单选题】
站台门控制系统优先级最高的控制方式为:
A. 系统级控制
B. 手动就地控制
C. 站台级控制
D. 中心级控制
【单选题】
以下说法不正确的是:
A. 气体灭火系统同时具有自动控制、手动控制和机械应急操作三种控制方式,不具有故障报警功能。
B. 气体灭火系统采用IG541混合气体作为灭火介质。
C. 火灾时,能通过IBP盘上的手动按钮实现门禁的手动开启,并显示开启状态。
D. 控制中心由通信专业设置火灾报警外线电话,紧急时可向市消防局报警。
【单选题】
非限制人工驾驶模式缩写是:
A. ATO
B. ATP、MCS
C. NRM、URM
D. RM
【单选题】
信号灯绿黄显示表示:
A. 进行信号
B. 禁止信号
C. 调车信号
D. 通过信号
【单选题】
2017年“六一”儿童节,___岁及以下儿童可在六一节当天,享受免费不限次乘坐轨道交通。___岁以下儿童乘车,须有健康成年人陪同,陪同人员按规定购票乘车。
A. 14;12
B. 12;6
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D. 14;10
【单选题】
在口哨的使用规定中,长声为___秒,短声为___秒。
A. 5,2
B. 5,1
C. 3,2
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【单选题】
2、3、4号线每侧站台的站台门共设有___道应急门。
A. 5
B. 6
C. 7
D. 8
【单选题】
地铁集团贯标的内容。___
A. 质量标准、职业健康安全标准、安全生产标准
B. 质量标准、环境标准、职业健康安全标准
C. 环境标准、职业健康安全标准、安全生产标准
D. 质量标准、环境标准、安全生产标准
【单选题】
车站工作装的着装标准中正确的是___
A. 着冬装时,工号牌别在左边大衣领上,岗位牌和衬衣第二颗扣子同高,工号牌紧贴在岗位牌下方。
B. 着冬装时,工号牌别在右边大衣领上,岗位牌和衬衣第二颗扣子同高,工号牌紧贴在岗位牌下方。
C. 着冬装时,工号牌别在左边大衣领上,岗位牌和衬衣第三颗扣子同高,工号牌紧贴在岗位牌下方。
D. 着冬装时,工号牌别在左边大衣领上,岗位牌和衬衣第二颗扣子同高,工号牌紧贴在岗位牌上方。
【单选题】
乘客进站后未赶上尾班车,车站工作人员需填写___ 发放赠票给乘客。
A. 《BOM非即时退款申请单》
B. 《BOM行政处理台账》
C. 《乘客票务事务处理单》
D. 《BOM班次结算台账》
【单选题】
《BOM非即时退款申请单》保存年限___年
A. 2
B. 3
C. 5
D. 1
【单选题】
乘客投诉的调查处理原则,哪一项不对___。
A. 贯彻“一级对一级负责”的原则
B. 及时、客观、公正,坚持事实分析为主
C. 贯彻“投诉无申辩”的原则
D. 贯彻“谁主管,谁负责”的原则
【单选题】
施工作业未给点前,除施工负责人外,车站不得允许其他施工人员及___进入付费区。
A. 施工材料
B. 机具
C. 非施工人员
D. 乘客
【单选题】
生产经营单位的主要负责人对本单位的安全生产工作___负责。
A. 主要
B. 全部
C. 全面
D. 部分
【单选题】
人民币破损,其余留部份在___以上的可到银行全额兑换。
A. 3/4
B. 4/5
C. 2/3
D. 1/2
【单选题】
紧急模式设置决策人为___。
A. 部门经理
B. 站区长
C. 客运服务室票务工作负责人
D. 车站值班站长及以上人员
【单选题】
《运营公司月度安全、服务质量考核实施细则》对发生责任影响列车运营事件的考核标准正确的是___
A. 列车延误 2分钟以上 5分钟以下扣 0.2分/件;
B. 列车延误 10分钟以上 15分钟以下扣2分/件;
C. 列车延误 20分钟以上 25分钟以下扣3分/件;
D. 造成列车中途清客退出加扣1分/件。
【单选题】
由于下述情况引起的乘客投诉,列为二类有责乘客投诉的是___。
A. 服务公告栏的内容与实际运营不符;
B. 未按规定清客、关闭出入口,或因紧急情况运营时间关闭出入口时未张贴“告示”;
C. 对乘客违反规定的行为不给予制止;
D. 由于员工在工作中有舞弊行为,使乘客利益受损,造成乘客投诉;
【单选题】
列入计表维修作业的内容有___
A. 设备正常巡视检查和维护保养工作;
B. 涉及车场与正线接口处的施工检修作业或需要多方协调配合进行的施工作业;
C. 必须有工程车配合的施工作业或调试车的开行;
D. 半月施工计划下达后,由于特殊情况需要增加或者调整的施工计划项目;
【单选题】
下列施工中发生哪些情况 ,施工负责人不用立即报告行车调度员___
A. 不能按时完工时。
B. 造成其他设备损坏时。
C. 发生了影响邻线的情况时。
D. 同一区段有施工计划表上的其他施工时。
【单选题】
下列不符合使用专用通道的情况是___
A. 车站的闸机全部故障。
B. 公司批准的施工计划且通过车站请点确认许可进入的施工人员。
C. 发生大客流等情况需要快速疏散。
D. 乘客闸门误用。
【单选题】
第二代《中华人民共和国残疾人证》真伪辨别方法错误的是___
A. 《中华人民共和国残疾人证》有中国残疾人联合会印章;
B. 待遇的遇字为错别字;
C. 内容填写一律用计算机打印;
D. 残疾人证编码实行全国统一 20 位编码,是由 18 位公民身份证号加 1 位残疾类别代码和 1 位残疾等级代码组成;
【单选题】
“ 微笑 服务”二类不达标事件有___
A. 对乘客有打、骂等粗暴行为;
B. 上级单位、媒体反映属实的二类不达标事件;
C. 在岗时做与工作无关的事情;
D. 乘客服务工作中未使用普通话,未使用服务规范用语;
【单选题】
9号道岔侧向通过允许速度为___
A. 65
B. 45
C. 35
D. 25
【单选题】
3 号线一期工程客车由两个单元电动车组编成,采用四动两拖的编组型式___
A. =Tc-M-M+M-M-Tc=
B. -Tc=M=M=Tc-
C. *Tc-M1-M2=M2-M1-Tc*
D. *Tc=M=M=Tc*
【单选题】
真假硬币的识别方法是___
A. 一看、二摸、三听、四测
B. 一模、二看、三找、四测
C. 一测、二摸、三找、四测
D. 以上均错误
【单选题】
简述火灾的类型说法错误的是___。
A. A类:含碳固体可燃物如木材、棉、毛、麻、纸张等燃烧的火灾。
B. B类:甲乙丙类液体如汽油、煤油、柴油、甲醇、乙醚、丙酮等燃烧的火灾。
C. C类:可燃气体如煤气、天燃气、甲烷、丙烷、乙炔、氢气等燃烧的火灾。
D. D类:电器火灾(一般带电设备所引起的火灾)。
【单选题】
下列不属于轨道交通一般D类事故 是___
A. 因运营线上发生火灾,消防车出动现场进行扑救灭火。
B. 地铁排水不畅,积水不能排出,中断列车运行。
C. AFC设备全站不能使用。
D. 运营中地下车站照明全部熄灭。
【单选题】
轨道交通一般A类事故有___
A. 3人以下重伤或5人以上轻伤。
B. 正线上列车分离。
C. 发生电梯困人3小时以上。
D. 列车冲突、脱轨。
【单选题】
下列不属于“微笑服务” 一类不达标事件是___
A. 对乘客有打、骂等粗暴行为;
B. 上级单位、媒体反映属实的二类不达标事件;
C. 在岗时做与工作无关的事情;
D. 其他公司认定的一类不达标事件。
【单选题】
下列不属于“微笑服务” 品牌创建微笑标准___
A. 着装标准
B. 面部表情标准
C. 眼神标准
D. 声音语态标准
【单选题】
客运服务人员女员工可佩戴一枚戒指(非钻戒),或佩戴耳钉,戒指宽度和耳钉直径不大于___
A. 6毫米
B. 3毫米
C. 4毫米
D. 5毫米
【单选题】
客运服务人员岗位牌和工号牌别在_胸上方,_在上,_在下。
A. 左、岗位牌、工号牌
B. 左、工号牌、岗位牌
C. 右、岗位牌、工号牌
D. 右、工号牌、岗位牌
推荐试题
【单选题】
The administrator wants to power on VM-K2, which has a 2GHz CPU reservation. VM-M1, VM-M2, and VM-K1 are all powered on. VM-K2 is not powered on. The exhibit shows the parent and child resource reservations. If Resource Pool RP-KID is configured with an expandable reservation, which statement is true?___
A. VM-K2 will be unable to power on because there are insufficient resources.
B. VM-K2 will be able to power on since resource pool RP-KID has 2GHz available.
C. VM-K2 will be unable to power on because only 2GHz are reserved for RP-KID.
D. VM-K2 will receive resource priority and will be able to power on this scenario.
【单选题】
Which is the block size on the VMFS6 datastore?___
A. All small and large file blocks are 8MB.
B. All small and large file blocks are 1MB.
C. Small file blocks are 512KB. large file blocks are 64MB.
D. Small file blocks are 1MB, large file blocks are 512MB.
【单选题】
When installing vCenter Converter Standalone, why must an administrator perform a client-server installation instead of a local installation?___
A. to manage conversion tasks remotely
B. to convert virtual machines as well as physical machines
C. to allow installation of the Converter agent on remote source machines
D. to hot clone physical or virtual machines
【单选题】
Which is required by vCenter Converter Standalone to convert a physical Red Hat Enterprise Linux 7 machine to a virtual machine?___
A. The Linux machine must be powered off.
B. The Linux machine must have the SSH daemon started.
C. The Linux machine must use a static IP address.
D. The Linux machine must have a fully-qualified domain name.
【单选题】
An administrator is troubleshooting network communications between a vCenter Server and an ESXi 6.5 host. Which log shows the related events between these components?___
A. /var/log/fdm.log
B. /var/log/vpxa.log
C. /var/log/hostd.log
D. /var/log/auth.log
【单选题】
An administrator has recently upgraded from vSphere 6.0 to 6.5, and can no longer see the software iSCSI named vmhba33. Which could be the reason for this?___
A. The upgrade has changed the vmhba name.
B. vSphere 6.5 automates iSCSI configurations.
C. vSphere 6.5 no longer supports software iSCSI.
D. The upgrade has deleted the vmhba.
【单选题】
An administrator is trying to vMotion a VM from his datacenter to a recovery site. Which is the maximum allowed RTT (Round-Trip Time) latency between source and destination host?___
A. 100 milliseconds
B. 150 milliseconds
C. 15 milliseconds
D. 10 milliseconds
【单选题】
Which is required for configuring iSCSI Software Adapter network port binding?___
A. VMkernel of the iSCSI traffic must be load balanced using Route based on IP Hash algorithm.
B. VMkernel of the iSCSI traffic must be load balanced using Route based on Source Virtual Port ID algorithm.
C. VMkernel of the iSCSI traffic must be load balanced using Route based on Source MAC Hash algorithm.
D. VMkernel of the iSCSI traffic must be bound to only one active network adapter.
【单选题】
In vSphere Data Protection 6.1, which is the function of a Backup Verification job?___
A. None. Backup Verification job is not a feature of vSphere Data Protection
B. It is a manual task -Power it on -Verify the guest OS -Check started applications
C. It is an automatic process -Restore a virtual machine -Power it on -Verify that the guest OS is booted by communicating with the Backup Verification agent
D. It is an automatic process -Restore a virtual machine -Power it on -Verify that the guest OC is booted by detecting the VMware ToolsTM "heartbeats"
【单选题】
An administrator has enabled vSphere Distributed Switch Health Check. The hosts connected to that Distributed Switch all display an alert:< vSphere Distributed Switch MTU supported status > .The administrator has all of the VMkernel ports MTU sizes set to 1600. Which action will remedy this problem?___
A. Configure the Distributed Switch to MTU 9100.
B. Disconnect and reconnect the physical network cable.
C. Configure the physical switch to MTU 1600.
D. Disable the Distributed Switch MTU.
【单选题】
Which Host Profile Subprofile configuration is used to configure firewall settings for ESXi hosts?___
A. Advanced Configuration Settings
B. General System Settings
C. Security
D. Networking
【单选题】
Where would a vSphere administrator find general vCenter Server logs on a vCenter Server Appliance?___
A. /var/log/vmware/vpxd/
B. /var/log/messages
C. /etc/vmware-vpx/
D. /var/log/vmware/vsan-health/
【单选题】
An administrator wishes to enable network port mirroring based on source port. Which feature should be enabled?___
A. vSphere standard switch port
B. ERSPAN
C. NSX Virtual Wire
D. VLAN
【单选题】
Which CLI command shows the physical uplink status for a vmnic?___
A. esxcli network ip connection list
B. esxcli network ip neighbor list
C. esxcli network nic get
D. esxcli network nic list
【单选题】
Which is the maximum number of block devices (LUNs) that are supported by ESXi hosts that are running version 6.5?___
A. 1024
B. 512
C. 2048
D. 256
【单选题】
When performing a vCenter Server 5.5 for Windows with Microsoft SQL Server Express database migration to vCenter Server Appliance 6.5, which will be the target database?___
A. Microsoft SQL Server Express 2012R2
B. Microsoft SQL Server Standard 2012R2
C. PostgreSQL
D. Oracle DB 11g
【单选题】
An administrator has multiple vCenter Server 6.5 systems but cannot enable Storage I/O Control (SIOC) on a datastore shared by ESXi hosts managed by the vCenter Server systems. Which action should the administrator take to resolve the issue?___
A. Unmount the datastore and then enable SIOC on the vCenter Server system.
B. Configure the datastore to be managed by a single vCenter Server system.
C. Configure Storage DRS and then enable SIOC on the vCenter Server system.
D. Enable Raw Device Mapping (RDM) on the
E. SXi hosts.
【单选题】
“OneAppServer” is a VM template stored in a content library named “LibraryOne”, but the vSphere administrator is not able to use this template for deployment. Why is the administrator unable to deploy OneAppServer?___
A. OneAppServer must be updated before it can be deployed.
B. LibraryOne is a subscribed library and OneAppServer is not downloaded yet.
C. LibraryOne is published and optimized for syncing over HTTP.
D. OneAppServer was imported from a local file on the system.
【单选题】
An administrator sets the Failover Capacity for both CPU and Memory at 25%. Based on the Exhibit below, how much of the cluster’s total CPU resources are still available to power on additional virtual machines?___
A. 45%
B. 25%
C. 70%
D. 60%
【单选题】
Which statement applies to the vSphere Replication appliance?___
A. Only one vSphere Replication appliance can be deployed per vCenter Server instance.
B. VMware Tools in the vSphere Replication appliance can be upgraded.
C. A single vSphere Replication appliance can manage a maximum of 4000 replications.
D. vSphere Replication is available only with the vSphere
E. ssentials Plus license.
【单选题】
Which esxcli namespace can a vSphere Administrator use to adjust the queue depth?___
A. esxcli system module parameters
B. esxcli storage core device
C. esxcli system module set
D. esxcli storage core adapter
【单选题】
Which statement regarding datastore clusters meets VMware’s recommended best practices?___
A. Clusters should contain only datastores presented from the same storage array.
B. Clusters should contain only datastores with equal hardware acceleration capability.
C. Clusters should contain only datastores with the same capacity.
D. Clusters should contain only datastores using the same connection method (iSCSI, FC, etc.).
【单选题】
What VM Monitoring setting would ensure that the maximum reset window for a virtual machine is 24 hours?___
A. Medium
B. Low
C. High
D. Normal
【单选题】
What is the default space threshold for vSphere Storage DRS?___
A. 80%
B. 70%
C. 90%
D. 95%
【单选题】
Which is the correct sequence to upgrade a vSphere infrastructure?___
A. vCenter Server>ESXi host> VMware Tools>VM compatibility
B. ESXi host>vCenter Server> VMware Tools>VM compatibility
C. vCenter host> ESXi host> VM compatibility> VMware Tools
D. ESXi host>vCenter Server> VM compatibility>VMware Tools
【单选题】
An administrator has a large boot from SAN cluster and wants to ensure consistent configuration by using host profiles. What special considerations are required for boot from SAN hosts?___
A. Change the “Device is shared clusterwide” setting to “false” in the host profile.
B. Verify that the boot LUN is correctly identified as the boot device in the host profile.
C. The boot from SAN device must report as a local device.
D. Host profiles are incompatible with boot from SAN hosts.
【单选题】
When using VMware Converter to import a Windows server and improve the consistency of the destination virtual machine, which optional step can be performed immediately prior to powering down the source server?___
A. Perform a final synchronization task.
B. Remove the server from the network.
C. Uninstall production applications.
D. Remove the server from the Active Directory domain.
【单选题】
Restoration of the vCenter Server Appliance is accomplished using which interface?___
A. vSphere Web Client
B. vSphere Client
C. vCenter Server Appliance Management Interface
D. vCenter Server Appliance GUI Installer
【单选题】
When attempting to migrate a virtual machine to another host in the same cluster, the error message, “Select a valid compute resource” returns. What could cause this error?___
A. Both hosts run different versions of ESXi.
B. Both hosts are not sharing the same datastore.
C. VMware Tools is not installed.
D. Virtual machine has an ISO attached.
【单选题】
When will vSphere Data Protection delete the expired backup image of a Platform Service Controller?___
A. Immediately after the retention period has expired.
B. After the expired backup image is restored.
C. During the next backup window following expiry.
D. During the next maintenance window following expiry.
【单选题】
Group A has permission to download files in Content Library. Group B does not have permission to download files in Content Library. If a user is a member of both groups, what will be the result?___
A. The user cannot download file from Content Library.
B. The user can download file from Content Library.
C. The user cannot access Content Library.
D. The user can access Content Library.
【单选题】
An administrator is trying to set up Host Partial Failure Response, but the Automated option is grayed out. What can the administrator change to enable the Automated option?___
A. Change the vSphere DRS Automation level to Partially Automated.
B. Change the vSphere DRS Automation level to Fully Automated.
C. Enable vSphere HA Host Monitoring.
D. Change the vSphere DPM Automation level to Automatic.
【单选题】
When you attempt to open a virtual machine console from the vSphere Web Client, the console does not connect. The following error message appears:<HTTP ERROR 404> <Problem accessin/.Reason: Not Found>. Why did not connect?___
A. Port 443 is in use.
B. Port 9443 is in use.
C. Port 8443 is in use.
D. Port 22443 is in use.
【单选题】
What new feature was introduced to the Content Library in vSphere 6.5?___
A. Mount an ISO directly from the Content Library.
B. Deploy a virtual machine from an OVF Package in a Content Library.
C. Upload a File from a URL to a Library Item.
D. Upload a File from a Local System to a Library Item.
【单选题】
How can an administrator exclude Encryption rights from a support engineer?___
A. Clone the role Virtual machine power user, remove Cryptographic operations privileges.
B. Clone the role Administrator and assign to the support engineer.
C. Clone the role Virtual machine power user and assign to the support engineer.
D. Clone the role No cryptography administrator and select privileges only for the support engineer.
【单选题】
The administrator must back up a vCenter HA deployment. Which component must be backed up?___
A. Passive node
B. Witness node
C. External database
D. Active node
【单选题】
What is the supported protocol to perform remote L3 traffic monitoring in vSphere 6.5?___
A. VXLAN
B. ERSPAN
C. RSPAN
D. SPAN
【单选题】
What are the minimum hardware requirements for a Windows vCenter Server with embedded PSC that manages a “Small” environment?___
A. 2vCPUs, 16 GB RAM
B. 4 vCPUs, 16 GB RAM
C. 2 vCPUs, 10 GB RAM
D. 4 vCPUs, 10 GB RAM
【单选题】
Which port is used for communication between ESXi and vSphere Data protection?___
A. 80
B. 443
C. 902
D. 22
【单选题】
What can prevent Storage DRS from functioning on a datastore?___
A. The datastore is configured for Virtual Machine Swapfile location.
B. The datastore is shared across multiple datacenters.
C. The datastore is connected to a host that is running Storage I/O Control.
D. Storage DRS advanced option IgnoreAffinityRulesForMaintenance is set to 1.