【多选题】
根据《国家电网公司供电服务规范》，供电企业应在规定的日期准确抄录计费电能表读数，如因客户的原因不能如期抄录计费电能表读数时，可( )，待下一次抄表时并结清。___
A. 由抄表员暂先估计读数
B. 由抄表员垫付
C. 通知客户待期补抄
D. 通知客户暂按前次用电量计收电费
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相关试题
【多选题】
用电信息采集系统建设内容包括公司总（分）部，国网计量中心，各单位及所属各级单位的采集系统建设的( )项目内部审核、结（决）算等全过程管理工作。___
A. 项目立项
B. 施工准备
C. 现场施工
D. 竣工验收
【多选题】
根据《国家电网公司供电服务规范》，以下不符合“95598”客户服务网页(网站)服务规范是：( )___
A. 网页制作应直观，色彩明快。首页应有明显的“供电客户服务”字样。为方便客户使用，应设有导航服务系统
B. 网页内容应及时更新
C. 受理用电业务时，应主动向客户说明该项业务需客户提供的相关资料办理的基本流程相关的收费项目和标准，并提供业务咨询和投诉电话号码
D. 因计算机系统出现故障而影响业务办理时，若短时间内可以恢复，应请客户稍候并致歉;若需较长时间才能恢复，除向客户说明情况并道歉外，应请客户留下联系电话，以便另约服务时间
【多选题】
根据国家电网公司供电服务规范，应遵守的基本道德和技能规范有哪些？（ ）。___
A. 严格遵守国家法律法规，诚实守信恪守承诺。爱岗敬业，乐于奉献，廉洁自律，秉公办事
B. 真心实意为客户着想，尽量满足客户的任何要求。对客户的咨询投诉等不推诿，不拒绝，不搪塞，及时耐心准确地给子解答
C. 遵守国家的保密原则，尊重客户的保密要求，不对外泄露客户的保密资料
D. 工作期间精神饱满，注意力集中。使用规范化文明用语，提倡使用普通话
【多选题】
供电营业厅的功能分区包括（ ）。___
A. 业务办理区，收费区，业务待办区
B. 客户自助区，业务办理区，展示区
C. 洽谈区，引导区，业务办理区，收费区
D. 展示区，洽谈区，引导区，客户自助区
【多选题】
故障、差错调查组成员应当符合下列条件( )。___
A. 具有相关专业知识，从事本专业工作五年及以上
B. 具有中级及以上技术职称
C. 参与过调查
D. 与所发生事件没有直接关系
【多选题】
关于投诉举报处理正确的有：( )。___
A. 接到客户投诉或举报时，应向客户致谢，详细记录具体情况后，立即转递相关部门或领导处理。投诉举报在5天内答复
B. 处理客户投诉应以事实和法律为依据，以维护客户的合法权益和保护国有财产不受侵犯为原则
C. 保护投诉举报人的合法权利。对打击报复投诉举报人的行为，一经发现，严肃处理
D. 对客户投诉，先应分清楚责任归属，如是国家电网公司责任的，应积极热情认真进行处理，不得在处理过程中发生内部推诿搪塞或敷衍了事的情况
【多选题】
关于用电信息系统建设项目立项，说法正确的是( )。___
A. 采集系统建设项目纳入公司营销专项计划
B. 由各级营销部门归口管理
C. 由国网公司营销部组织审查与批复采集系统建设中长期建设规划或方案
D. 未履行项目储备的采集系统建设项目原则上不得列入年度综合计划
【多选题】
国网营销部是公司采集系统建设的归口管理部门,履行以下职责( )。___
A. 负责分解下达各单位的建设计划
B. 负责制定采集系统建设相关制度和技术标准
C. 负责制定公司采集系统建设规划，组织编制年度建设计划
D. 负责审核采集系统建设项目可研报告/建设方案并批复
【多选题】
主站系统运维内容包括( )。___
A. 系统主站设备的日常巡视、检查
B. 主站系统检修、故障处理
C. 主站系统安全管理、数据备份，软件的升级维护
D. 主站系统运行情况评估
【多选题】
用电合同签约的前期准备工作有哪些？( )。___
A. 确认客户用电申请符合供电条件
B. 确认客户主体资格和资信等情况
C. 核实客户用电信息情况
D. 了解客户的用电需求
【多选题】
属于故障、差错调查内容的有( )。___
A. 故障、差错发生前设备和系统的运行情况
B. 规章制度执行中暴露的问题
C. 故障、差错发生的时间
D. 故障、差错发生的地点
【多选题】
客户在一个服务渠道中所感知的被服务的有序过程的总称。该轨迹包括( )、结束服务、离开渠道六个阶段。___
A. 未入渠道
B. 进入渠道
C. 等待服务
D. 接受服务
【多选题】
《国家电网公司供电服务奖惩规定》中，以下哪种事件属于重大供电服务质量事件？( )。___
A. 省级新闻媒体等曝光属供电部门主观责任并产生重大负面影响的供电服务质量事件
B. 省级政府有关部门（单位）查实属供电部门主观责任，并被省级政府有关部门（单位）行政处罚的供电服务质量事件
C. 给客户或企业造成20万元及以上50万元以下直接经济损失
D. 公司认定的其他重大供电服务质量事件
【多选题】
电子渠道具体指供电企业通过网络与客户进行交互、提供服务的途径，包括( )。___
A. 95598智能互动网站
B. 数字电视媒体
C. 供电服务微信公众号
D. APP（移动客户端）
【多选题】
根据《国家电网公司供电服务规范》，对客户受电工程的中间检查和竣工检验，应以有关的( )为依据，不得提出不合理要求。___
A. 法律法规
B. 技术规范
C. 技术标准
D. 施工设计
【多选题】
根据《国家电网公司供电服务规范》，明确规范投诉举报处理程序，建立严格的供电服务投诉举报管理制度，通过以下( )方式接受客户的投诉和举报。___
A. “95598”供电客户服务热线或专设的投诉举报电话
B. 营业场所设置意见箱或意见簿"
C. “95598”供电客户服务网页(网站)
D. 领导对外接待日
【多选题】
根据《国家电网公司供电服务规范》，现场服务内容包括：( )。___
A. 客户侧计费电能表电量抄见
B. 故障抢修
C. 客户侧计费电能表现场安装、校验
D. 客户侧用电报装工程的设施安装、验收、接电前检查及设备接电
【多选题】
根据《国家电网公司供电服务质量标准》，供电企业实现客户服务的过程中，向客户提供的各项服务资源的基本配置要求，包括( )。简称“客户服务提供标准”。___
A. 服务功能
B. 服务环境
C. 服务方式
D. 服务流程
【多选题】
信息内外网办公计算机应分别部署于信息内外网桌面终端安全域，桌面终端安全域应采取（ ）等措施进行安全防护。___
A. IP/MAC绑定
B. 访问控制
C. 病毒防护
D. 补丁管理
【多选题】
根据《国家电网公司供电服务质量标准》受理客户服务申请后，以下说法错误的是( )。___
A. 电器损坏核损业务36小时内到达现场
B. 电能表异常业务5个工作日内处理
C. 其他服务申请类业务7个工作日内处理完毕
D. 抄表数据异常业务7个工作日内核实
【多选题】
客户体验轨迹指的是客户在一个服务渠道中所感知的被服务的有序过程的总称。该轨迹包括( )这些阶段。 ___
A. 未入渠道
B. 进入渠道
C. 等待服务
D. 接受服务
推荐试题
【单选题】
After upgrading the vSphere infrastructure and VMware Tools to version 6.5, the “Upgrade VM Compatibility” option is grayed out in the vSphere Web Client. (See Exhibit.) What must the administrator do to enable the VM compatibility upgrade?___
A. VMware Tools should be upgraded last.
B. Restart the ESXi server.
C. Uninstall VMware Tools.
D. Power off the virtual machine.
【单选题】
What availability mode does vCenter HA provide?___
A. Active-Passive
B. Active-Standby
C. Active-Active
D. Load-balanced
【单选题】
In which scenario will vSphere DRS balance resources when set to Fully Automated?___
A. Hosts with only shared storage
B. Hosts are part of a vSphere HA cluster
C. Power Management is set to Balanced on hosts
D. Hosts with shared or non-shared storage
【单选题】
What VMware technology can be used to move physical servers to the vSphere infrastructure?___
A. VMware vMotion
B. VMware Converter
C. VMware vCenter Server
D. OVF transport
【单选题】
Upgrading vCenter Server with Microsoft SQL database fails with the following error message: The DB User entered does not have the required permissions needed to install and configure vCenter Server with the selected DB. Please correct the following error(s): %sWhat could cause this error?___
A. incorrect ports open on SQL Server
B. incorrect database on the SQL server
C. incorrect compatibility mode on the SQL server
D. incorrect permission on SQL Server database
【单选题】
What is a potential downside of having more than four paths per datastore?___
A. limits the storage protocols
B. increases storage latency for VM
C. limits the path selection policies
D. limits the number of LUNs per host
【单选题】
Which feature facilitates the sharing of templates via vCenter Server?___
A. Content Library
B. OVF
C. folders
D. vApp
【单选题】
A vSphere Administrator is in the process of configuring replication for a virtual machine, but is not able to select the Recovery Point Objective (RPO) value of 5 minutes. Which statement could explain why the RPO value cannot be lower than 15 minutes?___
A. The OS quiescing option is selected for Replication options.
B. The virtual machine hardware version is not compatible.
C. The target and source sites use different types of datastores.
D. The target and source sites are not using VMFS 6.0 datastore.
【单选题】
What advanced parameter defines a custom isolation IP address for a vSphere HA cluster?___
A. das.usedefaultisolationaddress
B. das.isolationshutdowntimeout
C. fdm.isolationpolicydelaysec
D. das.isolationaddress
【单选题】
Which method is supported for backing up the virtual machine that contains vCenter Server?___
A. differential
B. incremental
C. full image
D. individual disks
【单选题】
A vSphere Administrator must ensure that a user is able to view and manage the system configuration in vSphere Web Client. In the vCenter Single Sign-On domain, which group should the user be a part of?___
A. SystemConfiguration.BashShellAdministrators
B. ComponentManager. Administrators
C. Administrators
D. SystemConfiguration.Administrators
【单选题】
What is the minimum number of hosts that must contribute capacity to a non-ROBO single site VMware vSAN cluster?___
A. 1
B. 64
C. 3
D. 2
【单选题】
Which guest operating system supports PVRDMA?___
A. Windows (32-Bit)
B. Linux (32-Bit)
C. Windows (64-Bit)
D. Linux (64-Bit)
【单选题】
What is the correct way to replace the certificate on an existing vCenter Server that is part of a vCenter HA configuration?___
A. Put the vCenter HA in Maintenance mode, replace the certificate, exit Maintenance mode.
B. Shut down Passive and Witness nodes and replace the certificate on the Active node.
C. Remove the Passive and Witness nodes, replace the certificate, reconfigure the cluster.
D. Replace the certificate while all nodes are participating in the cluster.
【单选题】
The vSphere Data Protection performance analysis results in the “Conditionally Passed” status. What can cause this condition?___
A. The results did not meet the minimum performance expectations.
B. The read, write, and seek tests were successful.
C. The read and write tests were successful but the seek test failed.
D. The read and write tests were successful but the seek test skipped.
【单选题】
A vSphere Administrator wants to reserve 0.5 Gbps for virtual machines on each uplink on a disturbed switch that has 10 uplinks. What is the quota that should be reserved for the network resource pool?___
A. 10 Gbps
B. 5 Gbps
C. 100 Gbps
D. 0.5 Gbps
【单选题】
A vSphere administrator manages a cluster which includes critical and non-critical virtual machines. The cluster requires different permissions for contractors and non-contractors. How can the administrator exclude the contractor group from some of the critical VMs?___
A. Apply permission for both contractors and non-contractors on the cluster level.
B. Apply permission for both contractors and non-contractors on the cluster level. Remove permission on the critical VMs for contractors.
C. Remove permission for contractors on the cluster level. Apply permission on the critical VMs for noncontractors.
D. Apply permission for both contractors and non-contractors on the VMs. Remove permission on the critical VMs for contractors.
【单选题】
In an ESXi 6.5 cluster only "NFS datastore has running or registered virtual machines" returns. A vSphere HA cluster with four hosts has admission control configured to tolerate one host failure. Which statement is true if a fifth host is added?___
A. CPU and Memory capacity will be set to 50%.
B. CPU and Memory capacity will be set to 30%.
C. CPU and Memory capacity will be set to 25%.
D. CPU and Memory capacity will be set to 20%.
【单选题】
Which command can be run to troubleshoot connectivity problems with vmkernal network interfaces?___
A. esxcli network
B. vmkping
C. net-status
D. vicfg-vmknic
【单选题】
What counter should an administrator check to determine if a virtual machine is ballooning?___
A. swapinRate
B. vmmemctltarget
C. swapped
D. vmmemctl
【单选题】
By default, how often is the vCenter vpx user password automatically changed?___
A. 15 days
B. 60 days
C. 30 days
D. 45 days
【单选题】
Which metric in the Exhibit would identify high latency for a virtual machine operating system?___
A. QAVG/cmd
B. KAVG/cmd
C. DAVG/cmd
D. GAVG/cmd
【单选题】
What VM Monitoring setting would ensure that the failure interval for a virtual machine is defined as 120 seconds?___
A. High
B. Normal
C. Low
D. Medium
【单选题】
The business managers have asked the IT administrator to ensure configuration compliance in the vSphere infrastructure. The IT administrator wants to use Host Profiles to accomplish this, but is unable to do so. Why is the administrator unable to use Host Profiles?___
A. The infrastructure uses a vSphere Standard license.
B. The infrastructure has servers with various CPU families.
C. The user has only the “Administrator” role.
D. Host Profiles apply only to storage settings.
【单选题】
What is the result of a “Consolidate” action on a virtual machine?___
A. All snapshots on the virtual machines will be deleted.
B. The virtual machine will be reverted to its last snapshot.
C. Redundant delta disks will be combined and deleted.
D. A new snapshot with memory state will be created.
【单选题】
A Telco customer is implementing NFV using vSphere as the virtualization platform. Which feature can help achieve a high packet rate with lower CPU consumption?___
A. Network I/O Control
B. SplitRX
C. ERSPAN
D. LACP
【单选题】
What is the VMware-recommended best practice for Fibre Channel zoning?___
A. soft zoning
B. single-initiator-multiple-target zoning
C. single-initiator zoning
D. single-initiator-single-target zoning
【单选题】
How can a vSphere administrator ensure that a set of virtual machines run on different hosts in a DRS cluster?___
A. Use a VM-Host affinity rule.
B. Add the VMs to a vApp.
C. Use a VM-VM affinity rule.
D. Place the VMs in different folders.
【单选题】
vCenter Server Appliance Instance can be backed up using which Client Interface?___
A. vSphere Client Interface
B. vSphere Web Client Interface
C. VMware Host Client Interface
D. Virtual Appliance Management Interface
【单选题】
What tool can capture network traffic at the uplinks, or vSwitch, or virtual port levels?___
A. tcpdump-uw
B. wireshark
C. pktcap-uw
D. pcap
【单选题】
Which storage feature always requires the use of third-party software on ESXi?___
A. Hardware Acceleration for NAS devices
B. VVOL
C. Hardware Acceleration for Block
D. evices
【单选题】
An ESXi host's VMCA-Signed certificate has expired. How can the certificate be renewed?___
A. In the vSphere Web Client, browse to the host in question. Click the Manage tab and select settings. Select System and click Certificate, then click the Renew button.
B. In the vSphere Web Client, browse to the host in question. Click the Manage tab and select settings. Select System and click Certificate, then click the Refresh CA Certificates button.
C. Run the command /sbin/generate-certificates on the affected host.
D. Disconnect the host from vCenter Server and reconnect it.
【单选题】
Which is the correct order for upgrading vSphere components?___
A. vCenter Server, ESXi hosts, VMware Tools, Virtual Machine hardware
B. VMware Tools, Virtual Machine hardware, ESXi hosts, vCenter Server
C. vCenter Server, Virtual Machine hardware, VMware tools, ESXi hosts
D. ESXi hosts, vCenter Server, Virtual Machine hardware, VMware Tools
【单选题】
Which iSCSI initiator type can be used with any network interface card?___
A. Software iSCSI initiator
B. Software FCoE adapter
C. Hardware Independent iSCSI initiator
D. Hardware Dependent iSCSI initiator
【单选题】
An administrator is attempting to power on a virtual machine with 32GB of memory. The operation fails with the following error: <Could not power on VM: No space left on device> <Checking the space on the virtual machine's datastore, there is 30GB free.> Which action would allow the VM to power on?___
A. Set a 2GB memory reservation on the VM.
B. Mount the virtual disk from the affected VM on to another virtual machine and free up space from within the OS.
C. Enable vSphere HD admission control on the cluster in which the VM resides.
D. Set a 2GB memory limit on the VM.
【单选题】
An administrator attempts to manually reclaim space on thin-provisioned VMFS6 volumes but finds that no additional space is being recovered. Which could be causing this?___
A. vSphere 6.5 does not support manual UNMAP.
B. The manual UNMAP operation has been moved to the vSphere web client.
C. The VASA version is use is incompatible.
D. UNMAP is automated for VMFS6.
【单选题】
An administrator has upgraded to vSphere 6.5 and also wants to use Kerberos authentication for NFS. Which can be done to the existing NFSv3 volumes to enable this feature?___
A. Perform a storage rescan on VMFS volumes.
B. Unmount the NFSv3 datastore, and then mount as NFSv4.1 datastore.
C. Nothing. All NFSv3 mounted datastores are upgraded automatically during vSphere upgrades.
D. Perform a scan of new storage devices.
【单选题】
An administrator wants to restore the vCenter Server Appliance 6.5 from backup. Where can this be accomplished?___
A. from the ESXi Host Client
B. from the VMware vSphere Appliance Management Interface
C. from within the VMware vSphere Web Client
D. from the vCenter Server Appliance Installer
【单选题】
The administrator wants to power on VM-K2, which has a 2GHz CPU reservation. VM-M1, VM-M2, and VM-K1 are all powered on. VM-K2 is not powered on. The exhibit shows the parent and child resource reservations. If Resource Pool RP-KID is configured with an expandable reservation, which statement is true?___
A. VM-K2 will be unable to power on because there are insufficient resources.
B. VM-K2 will be able to power on since resource pool RP-KID has 2GHz available.
C. VM-K2 will be unable to power on because only 2GHz are reserved for RP-KID.
D. VM-K2 will receive resource priority and will be able to power on this scenario.
【单选题】
Which is the block size on the VMFS6 datastore?___
A. All small and large file blocks are 8MB.
B. All small and large file blocks are 1MB.
C. Small file blocks are 512KB. large file blocks are 64MB.
D. Small file blocks are 1MB, large file blocks are 512MB.
