【多选题】
7、以下哪些是投资情感账户的方式 。___
A. 理解他人
B. 注意小节
C. 信守承诺
D. 明确期望
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8、 个人领域成功的三个习惯。___
A. 积极主动
B. 以始为终
C. 要事第一
D. 知彼解已
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6、国家电网公司宗旨是 。___
A. 服务党和国家工作大局
B. 服务电力客户
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工匠精神的主要内容有:___
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B. 精益求精;
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工匠精神锤炼管理工序,苦练细节工,主要包括:___
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干中学、学中干的五个基本方法是:___
A. 行动学习;
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C. 向身边的人学习;
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E. 动态变化学习
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学员学习的收获主要包括。___
A. 获得知识;
B. 提升能力;
C. 拓展思维
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新时代工匠的目标主要指。___
A. 白领精英
B. 蓝领精英;
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员工素质三要素是指。___
A. 知识;
B. 技能;
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工匠包括。 ___ 。
A. 石匠
B. 木匠;
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工作的收获主要有:___
A. 良好的薪酬;
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C. 丰富的工作经验;
D. 宝贵的成长经历;
E. 健康的积极心态。
【多选题】
接待五声包括哪五声。___
A. 来有迎声
B. 去有送声
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【多选题】
供电营业厅的服务功能包括。___
A. 业务办理
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供电服务渠道。___
A. 供电营业厅
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C. 网上营业厅
D. 银行及其它代办机构
E. 社区及其他服务渠道
【多选题】
客户投诉的原因?___
A. 对制度的不满
B. 对服务态度的不满
C. 对服务质量不满
D. 对管理的不满
【多选题】
面对客户投诉时,我们扮演着什么样的角色?___
A. 受气筒
B. 清道夫
C. 心理医生
D. 上级领导
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职场工作者仪容的修饰原则有。___
A. 美观
B. 浓妆
C. 简洁
D. 得体
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礼仪的核心是。___
A. 尊重
B. 自尊
C. 尊他
D. 谦虚
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穿着得体上班的意义是。___
A. 表示对工作的尊重
B. 表示对工作的归属感
C. 客人留下良好的印象
D. 舒适
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根据《国家电网公司标准岗位名录》,岗位性质分类有哪些。___
A. :核心
B. :常规
C. :一般
D. :通用
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“三定”包含哪些。___
A. :定编
B. :定岗
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根据《国家电网公司岗位分类标准》,将岗位分为哪几类。___
A. :经营
B. :管理
C. :技术
D. :技能
E. :服务
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内设机构主要有哪几类构成。___
A. :职能部门
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D. :业务机构
E. :供电所
【判断题】
供电单元内部允许10千伏分支线路交叉供电,但是供电单元之间不允许有交叉供电。
A. 对
B. 错
【判断题】
供电网格一般结合道路、河流、山丘等明显的地理形态进行划分,与城乡控制性详细规划中的功能分区相对应。因此,供电网格可根据市政规划落实情况进行调整。
A. 对
B. 错
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10kV及以下线路的供电半径指从变电站低压侧出线到其供电的最远负荷点之间的线路长度。
A. 对
B. 错
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县城区C类供电区域现状以架空网为主,远景年目标网架规划仍保持架空线为主,电缆为辅原则开展规划。
A. 对
B. 错
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“同事在你生日那天发来祝福短信”是向情感账户里存钱的行为。
A. 对
B. 错
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在倾听的过程中,最好采集自传式回应。
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B. 错
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影响圈指是你可以直接影响的事情。
A. 对
B. 错
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4、“以终为始”的一个原则基础是“任何事都是三次创造而成的”。
A. 对
B. 错
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5、“奉献清洁能源 建设和谐社会”是国家电网公司使命。
A. 对
B. 错
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6、缺乏诚信会让所有的感情投资大打折扣。
A. 对
B. 错
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7、“舍已为人”也是一种双赢模式。
A. 对
B. 错
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8、如果实在无法达成共识,实现双赢,就不如好聚好散。
A. 对
B. 错
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新时代的工匠就是指有一技之长的手艺人。
A. 对
B. 错
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老字号就是工匠精神的代表。
A. 对
B. 错
【判断题】
成年人逐渐被时代淘汰的原因,不是年龄的增长,而是学习热忱的减退。
A. 对
B. 错
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世界上只有一种真正的英雄主义,就是认清了生活的真相,还依然热爱它。
A. 对
B. 错
【判断题】
“工匠精神”最根本的内涵,就是“爱岗敬业的职业精神”。
A. 对
B. 错
【判断题】
“精益求精的品质精神”是“工匠精神”的核心。
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