【多选题】
客户反映电能表异常的处理方法包括___。
A. 指导客户简单判断电表计量是否正常;
B. 对客户系统内的以往用电情况与故障阶段进行比对核实;
C. 请台区经理到达现场后根据客户实际设备使用情况和时间进行估算;
D. 可建议客户申请验表
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答案
ABCD
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相关试题
【多选题】
坚持以客户为中心提升优质服务水平是公司___。
A. 贯彻落实党的十九大精神服务人民群众美好生活需要的重要举措;
B. 适应电力改革要求服务经济社会高质量发展的必由之路;
C. 服务国家能源战略建设具有卓越竞争力的世界一流能源互联网企业的内在要求;
D. 提高公司经济效益的唯一路径。
【判断题】
对于“一证受理”的客户,已有客户资料或资质证件的,则无需客户再次提供
A. 对
B. 错
【判断题】
营业厅“一证受理”时应询问客户申请意图,向客户提供业务办理告知书,告知客户需提交的资质证件、业务办理流程、收费项目及标准、监督电话等信息
A. 对
B. 错
【判断题】
非永久性减容在减容期限内供电企业保留用户减少容量的使用权
A. 对
B. 错
【判断题】
高压客户申请减容时,在受电工程设计文件审核环节中,用户如需变更审核后的设计文件,应将变更设计内容重新送审。设计文件审核受理后5个工作日内完成
A. 对
B. 错
【判断题】
非永久性减容可不重签供电用合同,以申请单作为原合同附件确认变更事项
A. 对
B. 错
【判断题】
暂拆和复装适用于所有供电用户
A. 对
B. 错
【判断题】
涉及电价优惠的用户,过户后需重新认定
A. 对
B. 错
【判断题】
用户可提前5个工作日向电网企业申请变更下一周期的基本电价计费方式
A. 对
B. 错
【判断题】
改类-居民峰谷申请不需要更换电能表
A. 对
B. 错
【判断题】
严格变更用电服务责任追究制度,对涉嫌“三指定”、侵害用户利益的事件,以及在变更用电工作过程中造成重大社会影响、重大经济损失的,按照公司相关规定严肃追究相关单位或个人的责任
A. 对
B. 错
【判断题】
“减容恢复”业务的合同变更,可以“减容恢复”申请单作为原合同附件确认变更事项
A. 对
B. 错
【判断题】
申请暂停用电,每次应不少于十五天,每一日历年内暂停时间累计不超过六个月,次数不受限制。暂停时间少于十五天的,则暂停期间基本电费照收
A. 对
B. 错
【判断题】
申请暂停周期应以抄表结算周期或日历月为基本单位,起止时间应与抄表结算起止时间或整日历月一致。合同最大需量核定值在申请流程结束的抄表结算周期或日历月生效
A. 对
B. 错
【判断题】
对于申请资料暂不齐全的客户,在收到其用电主体资格证明并签署“承诺书”后,正式受理申请并启动后续流程,现场勘查时收资
A. 对
B. 错
【判断题】
用户提出减少用电容量的期限最短不得少于6个月,但同一历日年内暂停满六个月申请办理减容的用户减容期限不受时间限制
A. 对
B. 错
【判断题】
减容后的容量达不到实施两部制电价规定容量标准的,应改为相应用电类别单一制电价计费,并执行相应的分类电价标准
A. 对
B. 错
【判断题】
减容分为永久性减容和非永久性减容。非永久性减容在减容期限内供电企业保留用户减少容量的使用权。减容一年内恢复的,按减容恢复办理;超过一年的按新装或增容手续办理
A. 对
B. 错
【判断题】
“减容申请”的合同变更,参见《国家电网公司供用电合同管理细则》的有关规定。非永久性减容还需重签供电用合同
A. 对
B. 错
【判断题】
当年内暂停累计期满六个月后,如需继续停用的,可申请减容,减容期限不受限制
A. 对
B. 错
【判断题】
减容期满后的用户以及新装、增容用户,二年内申办暂停的,不再收取暂停部分容量百分之五十的基本电费
A. 对
B. 错
【判断题】
暂停期满或每一日历年内累计暂停用电时间超过六个月的用户,不论是否申请恢复用电,供电企业须从期满之日起,恢复其原电价计费方式,并按合同约定的容量计收基本电费
A. 对
B. 错
【判断题】
原用户为增值税用户的,过户时必须办理增值税信息变更业务
A. 对
B. 错
【判断题】
减容必须是整台或整组变压器的停止或更换小容量变压器用电,根据用户提出的减容日期,对申请减容的设备进行拆除(或调换)
A. 对
B. 错
【判断题】
对申请减容恢复的用户,现场工作人员不需核查用户是否恢复到减容前的容量,就可实施“减容恢复”的操作方案
A. 对
B. 错
【判断题】
过户申请时居民用户如为预付费控用户,不需与用户协商处理预付费余额
A. 对
B. 错
【判断题】
接收并审核用户申请资料,已有用户资料或资质证件尚在有效期内,则无需用户再次提供;对资料不齐全的,应通过缺件通知书形式告知用户具体缺件内容
A. 对
B. 错
【判断题】
业务受理人员或者服务调度人员与客户预约现场勘查时间,并将流程发质现场工作班组(部门),同步将预约日期告知客户及客户经理。具备条件的,可由客户自主选择预约服务时间
A. 对
B. 错
【判断题】
暂停用电必须是整台或整组变压器停止,暂停期间不收基本电费
A. 对
B. 错
【判断题】
原用户为增值税用户的,过户时必须办理增值税信息变更业务
A. 对
B. 错
【判断题】
线上受理低压居民新装(增容)流程收取资料清单中产权证明(复印件)或其它证明文书是必备资料
A. 对
B. 错
【判断题】
用户提出减少用电容量的期限最短不得少于6个月,但同一历日年内暂停满六个月申请办理减容的用户减容期限不受时间限制
A. 对
B. 错
【判断题】
减容期满后的用户以及新装、增容用户,二年内申办暂停的,收取暂停部分容量百分之五十的基本电费
A. 对
B. 错
【判断题】
自设备加封之日起,暂停部分免收基本电费。如暂停后容量达不到实施两部制电价规定容量标准的,应改为相应用电类别单一制电价计费,并执行相应的电价标准
A. 对
B. 错
【判断题】
暂拆和复装适用于低压供电用户
A. 对
B. 错
【判断题】
更名一般只针对同一法人及自然人的名称的变更
A. 对
B. 错
【判断题】
“销户”申请可采用线上和线下两种方式,由营业窗口业务受理人员和服务调度人员确认资料的有效性和完整性
A. 对
B. 错
【判断题】
用户同一自然人或同一法人主体的其他用电地址是否存在欠费,如有欠费则应给予提示
A. 对
B. 错
【判断题】
暂停期满或每一日历年内累计暂停用电时间超过六个月的用户,不论是否申请恢复用电,供电企业须从期满之日起,恢复其原电价计费方式,并按合同约定的容量计收基本电费
A. 对
B. 错
【判断题】
用户办理过户手续是,产权证明(复印件)或其它证明文书不是必备资料
A. 对
B. 错
推荐试题
【单选题】
An administrator has multiple vCenter Server 6.5 systems but cannot enable Storage I/O Control (SIOC) on a datastore shared by ESXi hosts managed by the vCenter Server systems. Which action should the administrator take to resolve the issue?___
A. Unmount the datastore and then enable SIOC on the vCenter Server system.
B. Configure the datastore to be managed by a single vCenter Server system.
C. Configure Storage DRS and then enable SIOC on the vCenter Server system.
D. Enable Raw Device Mapping (RDM) on the
E. SXi hosts.
【单选题】
“OneAppServer” is a VM template stored in a content library named “LibraryOne”, but the vSphere administrator is not able to use this template for deployment. Why is the administrator unable to deploy OneAppServer?___
A. OneAppServer must be updated before it can be deployed.
B. LibraryOne is a subscribed library and OneAppServer is not downloaded yet.
C. LibraryOne is published and optimized for syncing over HTTP.
D. OneAppServer was imported from a local file on the system.
【单选题】
An administrator sets the Failover Capacity for both CPU and Memory at 25%. Based on the Exhibit below, how much of the cluster’s total CPU resources are still available to power on additional virtual machines?___
A. 45%
B. 25%
C. 70%
D. 60%
【单选题】
Which statement applies to the vSphere Replication appliance?___
A. Only one vSphere Replication appliance can be deployed per vCenter Server instance.
B. VMware Tools in the vSphere Replication appliance can be upgraded.
C. A single vSphere Replication appliance can manage a maximum of 4000 replications.
D. vSphere Replication is available only with the vSphere
E. ssentials Plus license.
【单选题】
Which esxcli namespace can a vSphere Administrator use to adjust the queue depth?___
A. esxcli system module parameters
B. esxcli storage core device
C. esxcli system module set
D. esxcli storage core adapter
【单选题】
Which statement regarding datastore clusters meets VMware’s recommended best practices?___
A. Clusters should contain only datastores presented from the same storage array.
B. Clusters should contain only datastores with equal hardware acceleration capability.
C. Clusters should contain only datastores with the same capacity.
D. Clusters should contain only datastores using the same connection method (iSCSI, FC, etc.).
【单选题】
What VM Monitoring setting would ensure that the maximum reset window for a virtual machine is 24 hours?___
A. Medium
B. Low
C. High
D. Normal
【单选题】
What is the default space threshold for vSphere Storage DRS?___
A. 80%
B. 70%
C. 90%
D. 95%
【单选题】
Which is the correct sequence to upgrade a vSphere infrastructure?___
A. vCenter Server>ESXi host> VMware Tools>VM compatibility
B. ESXi host>vCenter Server> VMware Tools>VM compatibility
C. vCenter host> ESXi host> VM compatibility> VMware Tools
D. ESXi host>vCenter Server> VM compatibility>VMware Tools
【单选题】
An administrator has a large boot from SAN cluster and wants to ensure consistent configuration by using host profiles. What special considerations are required for boot from SAN hosts?___
A. Change the “Device is shared clusterwide” setting to “false” in the host profile.
B. Verify that the boot LUN is correctly identified as the boot device in the host profile.
C. The boot from SAN device must report as a local device.
D. Host profiles are incompatible with boot from SAN hosts.
【单选题】
When using VMware Converter to import a Windows server and improve the consistency of the destination virtual machine, which optional step can be performed immediately prior to powering down the source server?___
A. Perform a final synchronization task.
B. Remove the server from the network.
C. Uninstall production applications.
D. Remove the server from the Active Directory domain.
【单选题】
Restoration of the vCenter Server Appliance is accomplished using which interface?___
A. vSphere Web Client
B. vSphere Client
C. vCenter Server Appliance Management Interface
D. vCenter Server Appliance GUI Installer
【单选题】
When attempting to migrate a virtual machine to another host in the same cluster, the error message, “Select a valid compute resource” returns. What could cause this error?___
A. Both hosts run different versions of ESXi.
B. Both hosts are not sharing the same datastore.
C. VMware Tools is not installed.
D. Virtual machine has an ISO attached.
【单选题】
When will vSphere Data Protection delete the expired backup image of a Platform Service Controller?___
A. Immediately after the retention period has expired.
B. After the expired backup image is restored.
C. During the next backup window following expiry.
D. During the next maintenance window following expiry.
【单选题】
Group A has permission to download files in Content Library. Group B does not have permission to download files in Content Library. If a user is a member of both groups, what will be the result?___
A. The user cannot download file from Content Library.
B. The user can download file from Content Library.
C. The user cannot access Content Library.
D. The user can access Content Library.
【单选题】
An administrator is trying to set up Host Partial Failure Response, but the Automated option is grayed out. What can the administrator change to enable the Automated option?___
A. Change the vSphere DRS Automation level to Partially Automated.
B. Change the vSphere DRS Automation level to Fully Automated.
C. Enable vSphere HA Host Monitoring.
D. Change the vSphere DPM Automation level to Automatic.
【单选题】
When you attempt to open a virtual machine console from the vSphere Web Client, the console does not connect. The following error message appears:<HTTP ERROR 404> <Problem accessin/.Reason: Not Found>. Why did not connect?___
A. Port 443 is in use.
B. Port 9443 is in use.
C. Port 8443 is in use.
D. Port 22443 is in use.
【单选题】
What new feature was introduced to the Content Library in vSphere 6.5?___
A. Mount an ISO directly from the Content Library.
B. Deploy a virtual machine from an OVF Package in a Content Library.
C. Upload a File from a URL to a Library Item.
D. Upload a File from a Local System to a Library Item.
【单选题】
How can an administrator exclude Encryption rights from a support engineer?___
A. Clone the role Virtual machine power user, remove Cryptographic operations privileges.
B. Clone the role Administrator and assign to the support engineer.
C. Clone the role Virtual machine power user and assign to the support engineer.
D. Clone the role No cryptography administrator and select privileges only for the support engineer.
【单选题】
The administrator must back up a vCenter HA deployment. Which component must be backed up?___
A. Passive node
B. Witness node
C. External database
D. Active node
【单选题】
What is the supported protocol to perform remote L3 traffic monitoring in vSphere 6.5?___
A. VXLAN
B. ERSPAN
C. RSPAN
D. SPAN
【单选题】
What are the minimum hardware requirements for a Windows vCenter Server with embedded PSC that manages a “Small” environment?___
A. 2vCPUs, 16 GB RAM
B. 4 vCPUs, 16 GB RAM
C. 2 vCPUs, 10 GB RAM
D. 4 vCPUs, 10 GB RAM
【单选题】
Which port is used for communication between ESXi and vSphere Data protection?___
A. 80
B. 443
C. 902
D. 22
【单选题】
What can prevent Storage DRS from functioning on a datastore?___
A. The datastore is configured for Virtual Machine Swapfile location.
B. The datastore is shared across multiple datacenters.
C. The datastore is connected to a host that is running Storage I/O Control.
D. Storage DRS advanced option IgnoreAffinityRulesForMaintenance is set to 1.
【单选题】
When troubleshooting VMware vCenter Server issues, when logging level provides maximum detail?___
A. Verbose
B. Trivia
C. Info
D. Error
【单选题】
What new feature is introduced in NFS 4.1 on ESXi 6.5?___
A. IPv6
B. KRB5i
C. AUTH_SYS
D. Storage DRS
【单选题】
What configuration option would ensure that a virtual NUMA topology is defined on VMs having more than eight virtual CPUs?___
A. cupid.coresPerSocket
B. numa.vcpu.followcorespersocket
C. numa.vcpu.maxPerVirtualNode
D. numa.vcpu.min
【单选题】
What is the minimum disk space required to deploy vSphere Data Protection (VDP) with 8 TB configuration?___
A. 4 TB
B. 16 TB
C. 8 TB
D. 12 TB
【单选题】
What advanced option for vSphere HA defines a maximum number of reset attempts by VMCP for a virtual machine?___
A. das.maxterminates
B. das.isolationshutdowntimeout
C. das.maxresets
D. fdm.isolationpolicydelaysec
【单选题】
What vSphere technology enables the administrator to ensure consistent configuration at scale?___
A. PowerCLI
B. Host Profiles
C. esxcli
D. vSphere Web Client
【单选题】
Which port is used for vSphere HA agent-to-agent communication?___
A. 443
B. 8182
C. 22
D. 902
【单选题】
Which log file would assist in identifying an issue that occurred during the database export phase of a vCenter Server upgrade process?___
A. vcdb_import.out
B. export.json
C. export-upgrade-runner.log
D. vcdb_export.out
【单选题】
Bidirectional CHAP is support by which storage initiator?___
A. software FCoE HBA
B. Fibre Channel HBA
C. independent hardware iSCSI HBA
D. dependent hardware iSCSI HBA
【单选题】
What is a pool of raw storage capacity that a storage system can provide to Virtual Volumes?___
A. protocol endpoint
B. storage container
C. storage provider
D. datastore
【单选题】
vSphere 6.5 DRS is now Network-Aware. Based on network utilization, when will DRS balance VMs?___
A. DRS will balance VMs when a network resource pool is configured for VMs.
B. DRS will balance VMs when Network I/O Control is enabled.
C. DRS will place VMs on initial boot for hosts that have network utilization lower that the threshold.
D. DRS will vMotion VMs when network utilization is higher than the threshold on a particular host.
【单选题】
A scripted upgrade of ESXi fails due to an incorrect parameter in the upgrade script. What file must the administrator modify to correct the problem?___
A. vmreconfig.pl
B. hostinfo.pl
C. ks.cfg
D. boot.cfg
【单选题】
A VM folder contains VM1 and VM2. Group A has permission to power on virtual machines, defined on the VM folder and its children. Group B has permission to power off virtual machine VM2. If a user is a member of group A and B, what action can the user perform?___
A. Suspend VM2.
B. Power off VM1.
C. Power on and power off VM1.
D. Power on and power off VM2.
【单选题】
The networking team has requested to have a dedicated network for iSCSI traffic. This task has been assigned to the vSphere Administrator. What is the VMware-recommended way to accomplish this?___
A. Configure Static Routes on each ESXi Server.
B. Configure the right subnet.
C. Create a custom IP Stack.
D. Define a dedicated gateway for the iSCSI vmkernel.
【单选题】
To prevent possible failures or issues during a vSphere upgrade, which component should be upgraded first?___
A. ESXi Hosts
B. virtual machines
C. datastores
D. vCenter Server
【单选题】
What is the command for updating an ESXi host?___
A. esxcli software vib update –d /vmfs/volumes/Datastore/DirectoryName/PatchName.zip
B. esxupdate software update –d”/vmfs/volumes/Datastore/DirectoryName/PatchName.zip”
C. esxcli software update –d “/vmfs/volumes/Datastore/DirectoryName/PatchName.zip”
D. esxupdate software vib update –d /vmfs/volumes/Datastore/DirectoryName/PatchName.zip