【单选题】
___是为乘客服务的第一工具，城市轨道交通客运服务人员与乘客的交流主要是借助它进行的，它对做好服务工作有十分突出的作用。
A. 金钱
B. 语言
C. 车票
D. 列车
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答案
B
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291城市轨道交通服务礼仪是城市轨道交通优质服务的重要组成部分，不仅有利于员工提高个人的内在修养，而且能够提升轨道交通运营企业的___。
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346当车站内出现多对站台门不能开启的状况的时候值班站长不应该操作的是___
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358车站出入口、站厅、站台、楼梯扶手的起点和终点，列车车门等处应设置盲文触摸信息牌，可设置___等信息装置。
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364车站出入口、售票亭等醒目处应公示本车站___；车站宜公布列车间隔时间、各站运行时间等信息。
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376城市轨道交通单位可采用乘客满意度进行服务评价，乘客满意度应通过___获得，服务组织或监督机构可委托第三方进行乘客满意度测评。
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377线路客运强度等于___。
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