【判断题】
“三线一网格”的核心理念是“我的合规我负责,别人的合规我有责”和“严管就是厚爱”
A. 对
B. 错
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A
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“三线”是指党建线、纪检线、运营(合规)线,是落实党委主体责任、纪委监督责任,强化案件风险防控的重要条线与关键环节
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“一网格”是指构建网格化管理责任体系,以行政隶属和实际管理为原则,建立网格责任区
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每个营业网点至少配备1名运营主管。在此基础上,对日均业务量较大,同类营业区域物理隔离、营业区域分层或分区较多的网点,可根据业务及管理需要增配专职运营副主管,协助运营主管工作
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严格落实《关于加强二级支行建设的指导意见》,明确运营主管为网点领导班子副职
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各级行应不断提高运营主管的业务素质、合规意识和履职能力,确保运营主管监督职能发挥充分、到位;对于各类违规人员,按照“谁违规,谁整改;谁管理,谁负责”的原则进行处理
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各级行“一把手”为员工“网格化”管理第一责任人
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自办业务的,直接给予撤职至开除处分
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发出查询后,在规定时间无查复,未做继续查询,查询、查复书未配对保管,或查询、查复未于规定时间处理完毕的,未造成严重后果的,给予警告至记大过处分;造成严重后果的,给予降级至留用察看处分
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商业银行应当建立全面、透明、快捷和有效的客户投诉处理体系
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金融机构应当每年至少开展一次金融消费者权益保护专题教育和培训,培训对象应当全面覆盖中高级管理人员及基层业务人员
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