【判断题】
在服务工作中,对不清楚或没有把握回答、解决的问题,不能当场承诺,要以“客户满意就是我们的工作标准”为前提,做好解释工作,并详细记录,请示上级后尽快将解决方案或处理结果反馈给用户。
A. 对
B. 错
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【判断题】
维护人员在用户室内作业时,应将手机调成静音或振动,不打与工作无关电话和回复短信;如确需打工作电话,需向用户表示歉意,并放低声音,简短通话。
A. 对
B. 错
【判断题】
开剥自承式蝶形光缆,光缆开剥时要注意保护光缆纤芯,不要受到折压,以免损伤纤芯。
A. 对
B. 错
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装维人员应将现场服务过程中搬动过的用户电脑及其他用户物品还原,并且细致地将服务过程中的杂物用随身携带的垃圾袋清理干净,确保用户家中的环境整洁卫生,树立良好的企业服务形象。
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B. 错
【判断题】
装维人员应建议用户平时路由器不用时,需将设备断电,以延长设备的使用寿命。
A. 对
B. 错
【判断题】
定长光缆布线施工前勘查布线路由并测量路径长度,选定适当长度的定长光缆,以避免布线完成后存在光缆过长或不足的情况。
A. 对
B. 错
【判断题】
维护人员在用户室内进行设备安装、铺设线路、配电等操作时,应根据线路最短距离的原则进行布线。
A. 对
B. 错
【判断题】
移机执行先装后拆,先派装机工单至新地址所属网格的装维人员,待装机完工后,再派发拆机工单至新地址所属网格装维人员,完成拆机工作。
A. 对
B. 错
【判断题】
用户所办理业务带宽超过百兆,且用户侧设备仅为支持百兆的路由器,应告知用户由于路由器带宽限制将影响到日常的使用体验,建议更换为千兆路由器。
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在光网络中,分光器可以无限制分光,只要能满足用户需求就行。
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【判断题】
皮线光缆不可以长期浸泡在水中,一般适宜直接在地下管道中敷设。
A. 对
B. 错
【判断题】
FTTH接入用户装维作业过程中不能影响或中断其他用户的正常通讯。
A. 对
B. 错
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家庭室内信息箱箱体内可以多个设备叠放。
A. 对
B. 错
【判断题】
蝶形引入光缆户内明线敷设,可分为线槽方式和钉固方式两种。
A. 对
B. 错
【判断题】
皮线光缆又称为蝶形引入光缆,适用于室内及终端安装等经常需要弯曲光缆的情况,布线时可以根据现场的距离进行裁剪。
A. 对
B. 错
【判断题】
魔百和无线WIFI输入时不能做无线WIFI和有线输出。
A. 对
B. 错
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与用户联系时要用商量的口吻听取用户的意见和要求,以用户提出的时间为优先,照顾用户的方便。
A. 对
B. 错
【判断题】
无线设备避免直接放置在地面或室内多媒体箱内,以免影响WIFI信号的覆盖效果。
A. 对
B. 错
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接头盒和接头附近的障碍,应利用接头盒内预留光纤或接头预留光缆进行修理,这样可不必增加接头。
A. 对
B. 错
【判断题】
12芯及以下光缆的障碍查修时限是36小时。
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B. 错
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ARP协议的作用是由IP地址求MAC地址,ARP请求是单播发送,ARP响应是广播发送
A. 对
B. 错
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EPON目前可以提供上下行对称的1.25Gbps的带宽。()
A. 对
B. 错
【判断题】
EPON是一种基于以太网方式的有源光网络。
A. 对
B. 错
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FTTH接入方式是指光纤到大楼。
A. 对
B. 错
【判断题】
FTTH接入用户装维作业过程中不能影响或中断其他客户的正常通讯。()
A. 对
B. 错
【判断题】
GPON和EPON下行理论带宽相同。
A. 对
B. 错
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ODN负责连通OLT与所属的ONU。ODN为OLT与ONU之间提供光传输手段,其主要功能是完成光信号功率的分配。()
A. 对
B. 错
【判断题】
ODN由用户光缆、无源光分路器、光交接设备、光分纤设备和光缆接头及用户终端盒组成,上述组成部分根据不同的应用场景而略有差异。()
A. 对
B. 错
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ONU暂未用的光端口或光纤连器端面应用防尘帽保护。
A. 对
B. 错
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OTDR测光纤长度时,测试范围应设置为光纤全长略长。
A. 对
B. 错
【判断题】
OTDR是利用光纤对光信号的后向散射来观察沿光纤分布的光纤质量,对于一般的后向散射信号,不会出现盲区。
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PON的光功率下行波长为1490nm,必须用专门的PON光功率测试仪进行测量,一般的光功率计不能测量。()
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B. 错
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VLAN是建立在物理网络基础上的一种逻辑子网,因此建立VLAN需要相应支持VLAN技术的网络设备。
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B. 错
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安全帽的使用年限一般不应超过5年。
A. 对
B. 错
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安装设备布放电缆时网线和电源线应分开布放,建议分别从设备两侧布放。
A. 对
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备用纤芯光纤衰减与平均损耗测试周期为1年。
A. 对
B. 错
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笔式红光源(红光笔)可对光纤、光缆、接头连接器做测试,当被测光纤有一个断点时,可依据断点漏红光判定出断点位置。
A. 对
B. 错
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常规单模光纤在1.55µm窗口色散为0,损耗也最小。
A. 对
B. 错
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单模光纤的损耗在1550nm波长最低,但色散在1310nm波长最低。
A. 对
B. 错
【判断题】
当ONU配置好SN号后并正确注册认证到OLT后,以后每次ONU开机后都不需要认证了()
A. 对
B. 错
【判断题】
当装维人员碰到处理投诉过程中的问题比较麻烦或者不懂用户反映的问题,可现场打电话给技术员进行咨询。
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which type of Pvlan port allows communication from all port types?___
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Which IPS detection method can you use to detect attacks that are based on the attackers IP address?___
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Which type of encryption technology has the broadest platform support?___
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Which label is given to a person who uses existing computer scripts to hack into computers while lacking the expertise to write the own?___
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Which option is the default valuce for the Diffie- Hell man group when configuring a site-to-site VPn on an asa device ?___
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Which feature filters CoPP packets?___
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Which statement about the given configuration is true?___
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Which two commands must you enter to securely archive the primary bootset of a device___
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Which two features of Cisco Web Reputation tracking can mitigate web-based threats?___
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What are two challenges when deploying host- level IPS? ___
A. The deployment must support multiple operating systems.
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【多选题】
Which technology can be used to rate data fidelity and to provide an authenticated hash for data?___
A. file reputation
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Which two statements about host-based iPS solutions are true?___
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D. it works with deployed firewall
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